Retail Sales Supervisor — Lead Store Ops & Sales

RPG Commerce; Miri; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS provided

Travel allowance

Medical claims for confirmed employees

On-the-Job training

Career progression

Friendly environment

Job summary

RPG Commerce is seeking a Retail Sales Supervisor in Malaysia to oversee daily store operations and support the Store/Area Manager in driving sales performance. You will coordinate the team, manage inventory, and ensure exceptional customer service in a multi-brand, omnichannel environment.

The role requires leadership, strong communication skills, and the ability to meet sales targets while maintaining store standards.

Qualifications

• Minimum 1+ year of experience in a retail supervisory role or relevant retail experience.
• Strong leadership, organizational, and problem-solving skills.
• Excellent customer service and communication abilities.
• Fluent in English & Bahasa Malaysia; Mandarin/Tamil proficiency a plus.

Responsibilities

• Assist in overseeing store operations and daily tasks.
• Drive sales performance and help team meet targets.
• Provide excellent customer service and handle inquiries professionally.
• Assist in inventory management and restocking.
• Support marketing campaigns and in-store promotions.
• Train junior staff on product knowledge and customer service.
• Maintain store cleanliness and proper product displays.
• Monitor sales transactions and cash handling accuracy.

Skills

Leadership

Communication

Customer Service

Problem Solving

Team Coordination

Tools

POS Systems

Credit Card Terminals

Cash Handling

Job description

RPG Commerce is seeking a Retail Sales Supervisor in Malaysia to oversee daily store operations and support the Store/Area Manager in driving sales performance. You will coordinate the team, manage inventory, and ensure exceptional customer service in a multi-brand, omnichannel environment.

The role requires leadership, strong communication skills, and the ability to meet sales targets while maintaining store standards.