Retail Store Leader: Drive Sales & Service Excellence

RPG Commerce; Miri; On-site; MYR 45,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Travel allowance

Medical claims

Incentives

Job summary

RPG Commerce seeks an experienced Retail Store Manager to lead daily store operations, drive sales performance, and ensure outstanding customer service. You will motivate your team, optimize workflows, and uphold brand standards while aligning with company goals.

The role emphasizes leadership, inventory management, and customer engagement in a dynamic multi-brand retail environment across Malaysia and beyond.

Qualifications

• Minimum 5 years of working experience in the Retail Sales field is required for this position.
• Having experience in managing multiple stores (will be an added advantage).
• Good interpersonal skills, strong leadership qualities and proactiveness.
• Excellent customer service and communication abilities.
• Able to communicate fluently in English & Bahasa Malaysia (Mandarin/Tamil proficiency will be an added advantage).
• Proficiency in operating POS systems, credit card terminals, and handling cash transactions.
• Proficient in Google Workspace, especially Google Sheets, for tracking sales performance, reporting, and data analysis.
• Must be able to commit to a 6-day work week, including weekends and public holidays.
• Possess own transportation (preferable).
• Attractive incentive.
• Travel allowance provided.
• Medical claims for confirmed employees.

Responsibilities

• Increase Sales: Achieve growth in sales by implementing effective sales strategies.
• Increase Sales: Monitor daily, weekly, and monthly sales performance to identify trends and areas for improvement.
• Increase Sales: Drive sales through upselling, cross-selling, and personalized recommendations.
• Increase Sales: Ensure store layout and product placement maximize sales opportunities.
• Boost Productivity: Encourage and train staff to drive link sales through product pairings and promotions.
• Boost Productivity: Implement strategies to increase the average transaction value and basket size.
• Boost Productivity: Monitor individual and team productivity levels to ensure efficiency in sales execution.
• Boost Productivity: Provide guidance and feedback to staff on performance improvement.
• Manpower Management: Plan and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
• Manpower Management: Set clear sales targets for the team and track performance against monthly goals.
• Manpower Management: Conduct performance evaluations and provide coaching to enhance team effectiveness.
• Manpower Management: Address staffing issues, including hiring, retention, and performance management.
• Customer Service: Ensure excellent customer service by maintaining a customer-first mindset among staff.
• Customer Service: Handle customer inquiries, complaints, and feedback professionally and promptly.
• Customer Service: Implement strategies to improve customer satisfaction and retention.
• Customer Service: Maintain store cleanliness and a welcoming shopping environment.
• Staff Development: Train and develop staff on product knowledge, sales techniques, and customer engagement.
• Staff Development: Conduct regular grooming and professional development sessions to uphold brand standards.
• Staff Development: Identify high-potential employees and provide career growth opportunities.
• Inventory Management: Monitor inventory levels to ensure optimal stock availability and prevent overstocking.
• Inventory Management: Track sell-through rates and analyze product performance to make informed restocking decisions.
• Inventory Management: Coordinate with the supply chain team to ensure timely replenishment of fast-moving items.
• Inventory Management: Implement stock control measures to minimize losses and shrinkage.
• Marketing Execution: Ensure all in-store promotions, product launches, and marketing campaigns are executed effectively.
• Marketing Execution: Communicate promotions and new product launches to staff and customers.
• Marketing Execution: Monitor promotional performance and provide feedback for future improvements.
• Marketing Execution: Ensure visual merchandising aligns with marketing guidelines to enhance brand presence.

Skills

Leadership

Customer service

Communication

POS & cash handling

Google Sheets

Tools

POS systems

Credit card terminals

Google Workspace

Job description

RPG Commerce seeks an experienced Retail Store Manager to lead daily store operations, drive sales performance, and ensure outstanding customer service. You will motivate your team, optimize workflows, and uphold brand standards while aligning with company goals.

The role emphasizes leadership, inventory management, and customer engagement in a dynamic multi-brand retail environment across Malaysia and beyond.