Retail Sales Operations & Support Executive

Emax Corporate; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Emax Corporate in Kuala Lumpur is seeking an Operations & Support Executive to back day-to-day sales and operational functions across Malaysia. You will work with outlet teams and HQ to ensure processes run smoothly, resolve issues, and help implement company initiatives.

The role focuses on handling outlet inquiries, coordinating with Finance, IT, CRM, and HR, and turning recurring problems into practical improvements while maintaining clear documentation and training support.

Qualifications

• Fresh graduates are welcome; 1–3 years in retail operations help.
• Experience supporting multiple outlets is advantageous.
• Strong communication and coordination skills are essential.
• Detail-oriented with data handling and process adherence.

Responsibilities

• Outlet Sales & Operations Support
• Provide day to day sales and operational support to outlets, ensuring compliance with approved processes and SOPs.
• Handle outlet enquiries relating to sales transactions, billing, invoicing, voids, conversions, refunds, payment modes, promotions, treatment redemption, service points, packages, and customer balances.
• Review outlet requests and transaction records to identify discrepancies, errors, or unusual cases, escalating matters requiring management approval.
• Support the implementation of approved sales campaigns, pricing, programmes, and operational initiatives.
• Coordinate with HQ departments, including Finance, IT, CRM, and HR, to resolve outlet issues and ensure timely follow up.
• Maintain accurate records of outlet requests, issues, actions taken, and resolutions, while identifying recurring problems and highlighting operational risks to the Operations Manager.
• Work with the Operations Manager to implement initiatives that improve sales processes and outlet operational efficiency.
• Identify recurring issues, workflow gaps, and root causes, and recommend practical solutions.
• Assist in developing and maintaining workflows, trackers, reporting tools, and operational documentation.
• Support the rollout of new SOPs and processes, gather feedback from outlet teams, and follow up to ensure consistent implementation.
• Act as the operational link between outlets, Retail Operations, and IT for sales and system related matters.
• Provide first level support for ERP and other sales systems, troubleshooting routine system and process issues where possible.
• Translate outlet issues and operational requirements into clear information for IT and system teams.
• Track system issues and enhancement requests through to resolution, and support system testing, user acceptance testing (UAT), and the rollout of approved enhancements.
• Support system and SOP training, process briefings, and onboarding for outlet teams.

Skills

Outlet operations

Sales support

Customer service

Communication

Coordination

Problem solving

Tools

Google Sheets

Notion

Job description

Emax Corporate in Kuala Lumpur is seeking an Operations & Support Executive to back day-to-day sales and operational functions across Malaysia. You will work with outlet teams and HQ to ensure processes run smoothly, resolve issues, and help implement company initiatives.

The role focuses on handling outlet inquiries, coordinating with Finance, IT, CRM, and HR, and turning recurring problems into practical improvements while maintaining clear documentation and training support.