Retail Sales & Operation Executive

INTER POLO MARKETING (TRAVEL HOUSE); Kuala Lumpur; On-site; MYR 29,000 - 50,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Training & development

Job summary

INTER POLO MARKETING (TRAVEL HOUSE) in Kuala Lumpur is seeking a Retail Sales & Operation Executive to manage day-to-day store activities, deliver exceptional customer service, and drive sales across our retail network.

You will support store management, merchandising, inventory control, and accurate transactions, while contributing to a positive team culture in a fast-paced environment. Proficiency with POS systems is expected; Mandarin/Cantonese is a plus.

Qualifications

• Previous experience in a retail environment or customer-facing role.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced store setting.
• Basic numeracy and proficiency with point-of-sale systems.
• Attention to detail and high standards of cleanliness and organisation.

Responsibilities

• Attend to customer enquiries and assist with purchases.
• Maintain store appearance and visual merchandising standards.
• Process transactions accurately at the point of sale.
• Monitor inventory levels and assist with stock replenishment.
• Support Store Manager in achieving sales targets and KPIs.
• Assist with promotions, product launches and events.
• Follow health and safety regulations and company policies.

Skills

Customer service

Communication

Multitasking

Numeracy

Attention to detail

Flexible hours

Team player

Tools

POS systems

Job description

About the role

We are seeking a Retail Sales & Operation Executive to join the team at INTER POLO MARKETING (TRAVEL HOUSE) in Kuala Lumpur. This is a full-time position that plays a crucial role in delivering exceptional customer service and driving sales performance across our retail operations. As a Retail Executive, you will be instrumental in creating a positive shopping experience, managing day-to-day store activities, and contributing to the achievement of our retail objectives. This role offers the opportunity to develop your retail management expertise within a dynamic consumer products environment.

Key responsibilities

• Human Resource Management
• Store Managment
• Invenetory Management
• Reporting
• Conversant in Mandarin/Cantonese
• Deliver outstanding customer service by attending to customer enquiries, providing product information, and assisting with purchases
• Maintain store appearance and visual merchandising standards to ensure an inviting shopping environment
• Process transactions accurately and efficiently at the point of sale
• Monitor and manage inventory levels, including stock rotation and replenishment
• Support the Store Manager in achieving sales targets and key performance indicators
• Assist with promotional activities, product launches, and special events
• Maintain a clean, organised and secure store environment in accordance with company standards
• Handle customer complaints professionally and escalat issues as necessary
• Contribute to a positive team atmosphere and support colleagues in delivering excellent service
• Follow company policies and procedures, including health and safety regulations

What we’re looking for

• Previous experience in a retail environment, preferably in store management or customer-facing retail roles
• Strong customer service skills with the ability to engage with diverse customer groups
• Excellent communication and interpersonal abilities
• Ability to multitask and work effectively in a fast-paced retail setting
• Basic numeracy skills and proficiency with point-of-sale systems
• Attention to detail and commitment to maintaining high standards of cleanliness and organisation
• Flexibility and willingness to work retail hours, including weekends and public holidays as required
• A positive attitude, reliability, and strong work ethic
• Ability to work independently and as part of a cohesive team
• Relevant retail or consumer products qualifications would be advantageous

What we offer

INTER POLO MARKETING (TRAVEL HOUSE) is committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package commensurate with experience and skills. Our team benefits include opportunities for career progression within the retail and consumer products sector, staff discounts on products and services, and a supportive work environment where your contributions are valued. We believe in fostering a positive workplace culture and encourage continuous learning and development to help you advance in your retail career.

About us

INTER POLO MARKETING (TRAVEL HOUSE) is a respected retailer in the consumer products and travel sector, committed to providing quality products and exceptional service to our customers in Kuala Lumpur. We pride ourselves on delivering an outstanding retail experience and maintaining strong relationships with our valued clientele. Our team is dedicated to excellence, and we foster a collaborative environment where innovation and customer satisfaction are at the heart of what we do. We are passionate about supporting our employees and creating opportunities for growth within our organisation.