Retail Sales Manager

Bank Islam; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking an experienced individual to supervise sales personnel and set strategic targets. The ideal candidate will have at least 5 years in banking sales with leadership experience, proficiency in Personal & Mortgage financing, and a strong inclination towards a sales-driven culture. This position requires creative problem-solving and the ability to enhance team performance to meet financial objectives.

Qualifications

• Minimum 5 years' experience in sales (banking) with leadership experience.
• Expertise in Personal & Mortgage financing and retail banking products.
• Desire to work with a results-driven approach.

Responsibilities

• Supervise staff and organize work processes.
• Set sales targets aligned with company goals.
• Monitor sales team performance and productivity.

Skills

Sales-driven culture

Initiative

Problem-solving

Team collaboration

Education

Diploma/Degree in a related discipline

Job description

Accomplish department objectives by supervising staff and organizing and monitoring work processes.

Setting sales targets and deadline that in line with company business.

Plan appraises job results and prepares work schedules for sales agents locally and/or across region.

Passionate, innovative and the ability to lead in driving culture change / new way of doing things.

Being energetic and creative person with positive mindset in planning and driving sales performance.

Accomplishes staff job results by coaching, counselling and disciplining employees i.e. sales personnel.

Monitoring and track sales personnel performance and productivity and overall performance Weekly/Monthly.

Collaborate with HR and Sales Manager on recruitment and staff training – both new and existing, conduct training on need basis.

Provides quality services, implement and enforcing quality with customer services standards.

Ensuring application forms and documentation submitted timely and organize manner as stipulated for relevant decision and approval.

Contribute to team effort by accomplishing related results as needed.

Understand customer financial needs and objectives and implement best practices and more time to facilitate sales through customized sales pitches to customer.

Resolve customer complaints regarding sales and services.

Prepare and submit sales reports for Top Management i.e. Retail Sales Director

Ensure adherence and compliance to all internal policies / guidelines and external regulatory requirements.

Protect the image and brand of the Bank.

Any other duties / assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time.

QUALIFICATION

Diploma / Degree in any related discipline or equivalent experience.

YEARS OF EXPERIENCES

Minimum 5 years' experience in sales (banking) + leadership experience

SPECIFIC SKILLS/KNOWLEDGE AND CERTIFICATION REQUIRED

Expertise on Personal & Mortgage financing and any other retail banking product.

Possessing TBE & FIMM added value.

High inclination towards a sales-driven culture.

Ability to manage and held accountable in sales result oriented.

Ability to take initiative and utilize sound judgment in decision making and higher-level problem solving.

Desire to work as a team with results driven approach.

Experience of working in fast-moving business environment.

Ability to network across a variety of functions at various levels & regions.