Retail Sales Associate — Fast-Paced Convenience Store

QL Maxincome Sdn Bhd (FamilyMart); Ipoh; On-site; MYR 22,000 - 29,000; Full time

Job summary

FamilyMart is seeking a Retail Assistant at our Petron Jalan Diary location in Ipoh to deliver outstanding customer service and support daily operations. You will assist with product promotions, handle food orders per SOP, and manage cash transactions while maintaining cleanliness and stock levels.

The role requires Bahasa Malaysia and English communication, a basic SPM or retail experience, and willingness to work shifts including weekends and public holidays.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.
• Energetic and highly motivated individuals who have a passion for retail.

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bahasa Malaysia communication

English communication

Customer service

Cash handling

Retail operations

Education

SPM qualification

Tools

POS system

Job description

FamilyMart is seeking a Retail Assistant at our Petron Jalan Diary location in Ipoh to deliver outstanding customer service and support daily operations. You will assist with product promotions, handle food orders per SOP, and manage cash transactions while maintaining cleanliness and stock levels.

The role requires Bahasa Malaysia and English communication, a basic SPM or retail experience, and willingness to work shifts including weekends and public holidays.