Retail Sales Assistant Manager

BSH Home Appliances Group; Petaling Jaya; On-site; MYR 67,000 - 89,000; Full time

Job summary

BSH Home Appliances Group is seeking a dynamic Retail Sales Assistant Manager based in Klang Valley to cover the Northern Region. You will drive sales performance, manage key customer relationships and ensure excellent in-store experiences.

The ideal candidate has a strong background in retail sales, customer engagement and product knowledge within the home appliances sector, with a proven ability to lead by example and coach teams.

Qualifications

• Experience in retail sales within home appliances sector.
• Strong communication and customer-service skills.
• Ability to demonstrate products and train staff on features.

Responsibilities

• Achieve and exceed sales targets for home appliances through strategic selling and customer engagement.
• Identify new business opportunities, upsell and cross-sell products to maximize revenue.
• Build and maintain strong relationships with customers to enhance loyalty and repeat business.
• Conduct product demonstrations and provide expert advice on features and benefits.
• Ensure a high level of customer satisfaction by delivering outstanding service and personalized recommendations.
• Address and resolve customer inquiries, complaints, and after-sales issues efficiently.
• Stay updated on industry trends, competitor products, and customer preferences to enhance the shopping experience.
• Analyze sales trends, customer feedback, and competitor activities to optimize sales strategies.
• Prepare sales reports and provide insights on business performance to management.
• Collaborate with marketing teams to implement promotional campaigns and sales initiatives.

Skills

Retail sales

Customer engagement

Product knowledge

Job description

We are looking for a dynamic and results-driven Retail Sales Assistant Manager (based in Klang Valley, cover for Northern Region) . This role involves driving sales performance, managing key customer relationships, and ensuring excellent in-store experiences. The ideal candidate will have a strong background in retail sales, customer engagement, and product knowledge within the home appliances sector.

Key Responsibilities

1. Sales & Business Development

• Achieve and exceed sales targets for home appliances through strategic selling and customer engagement.
• Identify new business opportunities, upsell and cross-sell products to maximize revenue.
• Build and maintain strong relationships with customers to enhance loyalty and repeat business.
• Conduct product demonstrations and provide expert advice on features and benefits.

2. Customer Service & Experience

• Ensure a high level of customer satisfaction by delivering outstanding service and personalized recommendations.
• Address and resolve customer inquiries, complaints, and after-sales issues efficiently.
• Stay updated on industry trends, competitor products, and customer preferences to enhance the shopping experience.

3. Reporting & Performance Tracking

• Analyze sales trends, customer feedback, and competitor activities to optimize sales strategies.
• Prepare sales reports and provide insights on business performance to management.
• Collaborate with marketing teams to implement promotional campaigns and sales initiatives.