Retail Outlet Manager

IMIKA EMPIRE SDN BHD; Seri Manjung; On-site; MYR 72,000 - 110,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Training opportunities

Performance bonuses

Job summary

IMIKA EMPIRE SDN BHD in Seri Manjung invites an experienced Retail Outlet Manager to lead our store operations on-site. You will drive sales performance, manage daily operations, and deliver an exceptional customer experience.

The ideal candidate has 3–5 years in retail leadership, strong team development, and a track record of meeting targets. Proficiency with POS and inventory systems, plus English and Bahasa Malaysia language skills, are essential.

Qualifications

• 3–5 years in retail outlet management or similar supervisory retail roles
• Strong leadership and ability to develop staff
• Excellent sales acumen with a track record of achieving targets
• In-depth knowledge of retail operations, inventory management and POS systems
• Fluent in English and Bahasa Malaysia; additional languages are advantageous

Responsibilities

• Oversee daily store operations, opening/closing, inventory, and stock control
• Lead and develop retail team to achieve sales targets
• Implement visual merchandising standards
• Monitor sales performance and drive revenue growth
• Ensure compliance with policies and brand guidelines
• Address customer concerns and resolve complaints
• Recruit, train and supervise staff with performance reviews
• Control expenses and manage budgets for profitability
• Maintain accurate records of sales and inventory
• Execute promotions and events to boost footfall and sales

Skills

Retail management

Sales targets

Leadership

POS systems

Budgeting

Customer service

Staff development

Inventory management

Bilingual English & BM

Tools

POS software

Job description

We are seeking an experienced and dynamic Retail Outlet Manager to join IMIKA EMPIRE SDN BHD in Seri Manjung. This is a full-time position based on-site at our retail outlet. As Retail Outlet Manager, you will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional customer experience. This role is pivotal to the success of our outlet and directly impacts our business objectives, brand reputation, and financial performance.

Key responsibilities

• Manage and oversee all daily store operations, including opening and closing procedures, inventory management, and stock control
• Lead, motivate and develop the retail team to achieve sales targets and maintain high performance standards
• Implement and maintain visual merchandising standards to create an appealing shopping environment
• Monitor and analyze sales performance, identifying trends and implementing strategies to drive revenue growth
• Ensure compliance with company policies, procedures and brand guidelines at all times
• Manage customer service excellence by addressing customer concerns and resolving complaints professionally
• Recruit, train and supervise retail staff, conducting regular performance reviews and staff development
• Control expenses and manage budgets to maximize profitability whilst maintaining service quality
• Maintain accurate records of sales transactions, inventory levels and financial reports
• Execute promotional campaigns and special events to increase customer footfall and sales

About you

• Proven experience of at least 3-5 years in retail outlet management or similar supervisory retail roles
• Strong leadership and team management capabilities with the ability to motivate and develop staff
• Excellent sales acumen with a track record of achieving and exceeding sales targets
• In-depth knowledge of retail operations, inventory management and point-of-sale systems
• Outstanding customer service skills with a customer-centric approach
• Proficiency in financial management, budgeting and cost control
• Strong communication and interpersonal skills with the ability to build relationships at all levels
• Problem-solving abilities and sound decision-making skills
• Proficiency in Microsoft Office and retail management software
• Fluency in English and Bahasa Malaysia is essential; additional languages are advantageous

Competitive salary package commensurate with experience

Career progression opportunities within IMIKA EMPIRE SDN BHD

Staff discounts on retail products

Professional development and training programmes

A supportive and collaborative working environment

Performance-based incentives and bonuses

About us

IMIKA EMPIRE SDN BHD is a dynamic retail and consumer products company committed to delivering quality products and exceptional customer experiences. We operate with integrity, innovation and a passion for retail excellence. Our mission is to provide customers with premium products and outstanding service whilst building a positive workplace culture where our team members can thrive and grow. We value our employees and believe in fostering a supportive environment that encourages professional development and success.

Consumer Electronics Manufacturing 101-1,000 employees

With experience over 15 years in IT retail, IMIKA reach a benchmark of over RM100 million sales per year. Our Company Based in Ipoh, our HQ is at No.1, Jalan Greentown 4, Greentown Nova, 30450 Ipoh. We are now operating with over 30 branches across Malaysia.

We promoting a simple business model - selling laptop priced below RM1000 with 2 year-warranty. We believe in retail industry, everything should be made simple for both company and our customer. as long as the result is meet the expectation. Avoid the unnecessary. This is the working attitude that we are promoting.

With experience over 15 years in IT retail, IMIKA reach a benchmark of over RM100 million sales per year. Our Company Based in Ipoh, our HQ is at No.1, Jalan Greentown 4, Greentown Nova, 30450 Ipoh. We are now operating with over 30 branches across Malaysia.

We promoting a simple business model - selling laptop priced below RM1000 with 2 year-warranty. We believe in retail industry, everything should be made simple for both company and our customer. as long as the result is meet the expectation. Avoid the unnecessary. This is the working attitude that we are promoting.