Retail Outlet Assistant

ELGINI SDN BHD; Penang; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Staff discounts

Career development

Job summary

ELGINI SDN BHD in Penang Island is seeking a Retail Outlet Assistant to deliver friendly customer service and support daily store operations. This full-time role requires flexibility, good numeracy, and the ability to work weekends.

You will join a supportive team with opportunities for training and career development, along with staff discounts and a competitive salary package.

Qualifications

• Experience in retail or customer service.
• Strong customer service mindset.
• Willingness to work weekends/public holidays.

Responsibilities

• Greet customers and assist with product enquiries.
• Process sales and handle payments.
• Keep store clean and visually appealing.
• Assist with inventory and merchandising.

Skills

Retail experience

Customer service

Communication

Punctuality

Numeracy

Flexibility

Physical stamina

Cash handling

Integrity

Team player

Tools

POS system

Job description

About the role

We are seeking a dedicated and customer-focused Retail Outlet Assistant to join the team at ELGINI SDN BHD. This is a full-time position based in Penang Island, where you will play a vital role in delivering exceptional customer service and supporting the smooth daily operations of our retail outlet. As a Retail Outlet Assistant, you will be at the heart of our business, creating positive shopping experiences and contributing to the success of our retail operations.

Key responsibilities

• Providing outstanding customer service by greeting customers warmly, assisting with product enquiries, and addressing any concerns or complaints professionally
• Processing sales transactions accurately using the point-of-sale system and handling cash, card, and other payment methods securely
• Maintaining a clean, organised and visually appealing retail space, including restocking shelves, arranging displays, and ensuring proper merchandising standards
• Assisting with inventory management, including receiving stock, checking deliveries, and reporting stock discrepancies to management
• Promoting products and recommending items to customers based on their needs and preferences
• Supporting the implementation of store promotions, sales campaigns, and special offers
• Operating the cash register efficiently and accurately, reconciling the till at the end of shifts
• Maintaining awareness of current products, pricing, and promotional offers to provide accurate information to customers
• Assisting with visual merchandising and window displays to maximise product visibility and appeal
• Following company policies, procedures, and health and safety regulations at all times

What we’re looking for

• Previous retail or customer service experience, ideally in a retail outlet or similar environment
• Excellent customer service skills with a genuine passion for helping others and creating positive interactions
• Strong communication and interpersonal abilities, with the capability to work effectively with diverse customer groups
• Reliable, punctual, and committed to maintaining high standards of professionalism
• Basic numeracy skills and competence with point-of-sale systems or similar technology
• Ability to work flexibly, including weekends and public holidays as required by the business
• Physical capability to stand for extended periods, lift and carry stock, and perform other physical tasks associated with retail work
• Enthusiasm, energy, and a positive attitude towards work and customer interactions
• Willingness to learn about products and company procedures
• Integrity and honesty in handling cash and customer information

What we offer

At ELGINI SDN BHD, we value our team members and are committed to creating a supportive and rewarding workplace. We offer a competitive salary package, opportunities for career development and training within the retail sector, and a collaborative team environment where your contributions are recognised and valued. We provide a friendly workplace culture where you can develop your skills and progress within the company. We also offer staff benefits and discounts on our products, helping to enhance your overall employment experience.

About us

ELGINI SDN BHD is a retail business dedicated to providing quality products and exceptional service to our customers across Penang. We are committed to creating a welcoming shopping environment and building lasting relationships with our customers. Our team is passionate about retail excellence and delivering value to every shopper who visits our outlet. We pride ourselves on our customer‑centric approach and our commitment to maintaining high standards in everything we do.