Retail Operations Supervisor

Outdoor Life Millennium Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Outdoor Life Millennium Sdn Bhd is seeking a Retail Operations Supervisor to lead a premium lifestyle store, ensuring high standards of brand presentation and inventory accuracy while driving team productivity.

You will supervise staff, manage floor operations, and maintain loss-prevention controls, with a focus on delivering exceptional customer experiences and achieving KPIs.

Qualifications

• Minimum SPM level; a diploma in business administration, retail management, or a related field preferred.
• 2–3 years experience in premium retail; 1–2 years in a supervisory/leadership role.

Responsibilities

• Staff supervision, scheduling, and coaching to deliver premium service standards.
• Oversee floor operations, opening/closing procedures, and visual merchandising.

Skills

Staff supervision

Coaching

Visual merchandising

Inventory management

Customer service

Loss prevention

Education

Minimum SPM level

Diploma in retail management

Job description

Retail Operations Supervisor

in a premium OUTDOOR LIFE MILLENNIUM lifestyle premium store bridges corporate strategy and daily floor execution, ensuring high standards of brand presentation, inventory accuracy, and team productivity.

Key Responsibilities

• Staff Supervision & Coaching: Lead, schedule, and motivate the sales associates to deliver high-touch, premium service standards. Conduct daily briefings on targets, product knowledge, and new collections.
• Floor Operations & Standards: Oversee opening and closing procedures, maintain strict visual merchandising guidelines, and ensure flawless product presentation on the shop floor.
• Inventory & Stock Management: Manage stockroom organization, conduct cycle counts, process shipments, and maintain real-time inventory accuracy to prevent discrepancies.
• Customer Service & Recovery: Handle VIP client escalations, model exceptional selling behaviors, and execute service recovery with elegance and professionalism.
• Loss Prevention: Monitor fitting rooms, enforce cash-handling controls, and minimize stock shrinkage or damage.

Key Performance Indicators (KPIs)

• Conversion Rate: Measures the percentage of store visitors who complete a purchase, reflecting floor staff effectiveness.
• Average Transaction Value (ATV): Tracks the average dollar amount spent per transaction, driven by cross-selling and upselling premium items.
• Sales per Employee / Hour: Evaluates individual and team staff productivity in generating revenue.
• Sell-Through Rate: Monitors how quickly specific fashion lines or sizes sell out, informing stock replenishment needs.
• Inventory Accuracy & Shrinkage Rate: Tracks discrepancies between physical stock and system records, aiming to keep shrinkage minimal.
• Visual & Operational Compliance Score: Measures adherence to head-office planograms, cleanliness, and task completion audits

Educational and Experience Requirements

• Education: Minimum SPM level , though a diploma in business administration, retail management, or a related field is often preferred. Relevant certifications in retail operations can also be an advantage.
• Experience: 2 to 3 years of proven experience working in a premium retail environment, with at least 1 to 2 years in a supervisory or leadership role.

Work Schedule

Flexibility to work retail hours, including weekends, public holidays, and rotating shifts to meet store demands