Store Supervisor_GDS

Ask Athena; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TUMI in Kuala Lumpur is seeking a fashion luxury retail sales professional to train associates, achieve sales targets, and embody the TUMI Customer Experience. You will build client relationships through data-driven outreach and demonstrate strong product knowledge and service excellence.

The role emphasizes leadership, teamwork, and maintaining high VM and operational standards within a store environment.

Qualifications

• 3–5 years experience in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands with KPI attainment.
• Strong integrity and lead-by-example.
• Excellent leadership, interpersonal and communication skills.
• Fluency in English and other languages.
• Proficient in MS Office and basic POS system knowledge.

Responsibilities

• Assist store management with training associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed sales goals and KPIs.
• Convey the TUMI Customer Experience through selling ceremonies.
• Develop client relationships via data capture and outreach using the Proximity clienteling app.
• Maintain high productivity and provide coaching and feedback.

Skills

Leadership

Interpersonal skills

Communication

Sales target driven

Fluency in English

MS Office / POS knowledge

Tools

MS Office

Retail POS system

Job description

SALES:

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed Sales goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI’S
• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.

COMMUNICATION:

• Report and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager.
• Business aware, ability to communicate store goals, challenges, and solution minded.
• Contribute to trade feedback, know your client, purchasing trends.
• Actively participate in staff briefing for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc.
• Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.

VISUAL MERCHANDISING:

• Participate in the merchandising of the store to acquire the skills necessary to work independently.
• Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively Impact the business.
• Meet deadline for Window and interior changes.
• Merchandise store as directed to a high standard and can direct team accordingly.
• Implement correct usage of interior signage.
• Ensure that all stock is well maintained and in good condition.
• Able to demonstrate and train team to recover and maintain VM standards.

OPERATIONS:

• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money bank-in daily. All paperwork is checked and signed.
• Ensure name capture is attempted at every transaction.
• Ensure price changes are ticketed accurately and in a timely fashion.
• Notify manager of damages and partner with manager for proper return to the warehouse.
• Maintain proper housekeeping standards.

LOSS PREVENTION:

• Take part in cycle counts.
• Ensure during sales, the item is checked for correct price, by scanning correct barcode, through the till.
• Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours.
• Promptly report shoplifters or in house theft, through Guidelines/ Incident Report.
• Control shrinkage through loss prevention awareness, and good customer service.
• Assist in the organization and implementation of inventory on seasonal or as needed basis.

• Minimum 3-5 years experience in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands market and demonstrate proven success in meeting sales goals and achieving KPIs.
• Have a strong sense of integrity and an ability to lead by example.
• Excellent leadership, interpersonal and communication skills
• Fluency in English & other languages.
• Good PC skills such as MS Office and basic understanding of retail POS system