Retail Lead: Drive Sales, Service & Store Excellence

Elitetrax Marketing Sdn Bhd (Harvey Norman); Kampung Klebang Besar; On-site; MYR 47,000 - 71,000; Full time

Benefits offered by this job

EPF / SOCSO

Annual / Marriage / Maternity & Pater

Group Insurance & Medical

Career Path

Job summary

Elitetrax Marketing Sdn Bhd (Harvey Norman) Melaka store seeks an Assistant Retail Manager to support the Department Manager in achieving sales targets, monitor performance, and ensure correct pricing and displays in line with company standards.

The role emphasizes customer service leadership, staff coaching, stock management, and coordinating promotions with SAP proficiency to drive profitable outcomes.

Qualifications

• Assist the Department Manager in achieving monthly and yearly sales targets.
• Monitor daily sales performance and motivate the team to upsell and cross-sell effectively.
• Ensure accurate pricing, promotions, and product displays are implemented according to company standards.
• Analyze sales trends and customer feedback to improve product mix and sales strategies.
• Prepare comprehensive sales and performance reports for management review.
• Assist in planning and execution of in-store promotions, events, and campaigns.

Responsibilities

• Lead by example to deliver exceptional customer service and strong product knowledge.
• Handle customer inquiries, complaints, and after-sales issues promptly and professionally; ensure customer satisfaction through timely follow-up.
• Oversee daily floor operations, merchandising, and stock availability; supervise staff scheduling and training.
• Coordinate with Marketing, Visual Merchandising, and Logistics to ensure smooth daily operations.
• Train new staff in product knowledge and proper SAP usage.

Skills

Sales leadership

Customer service

Merchandising

Stock management

Team coaching

Product knowledge

Tools

SAP

Job description

Elitetrax Marketing Sdn Bhd (Harvey Norman) Melaka store seeks an Assistant Retail Manager to support the Department Manager in achieving sales targets, monitor performance, and ensure correct pricing and displays in line with company standards.

The role emphasizes customer service leadership, staff coaching, stock management, and coordinating promotions with SAP proficiency to drive profitable outcomes.