Retail Store Manager [Electrical Division]

Elitetrax Marketing Sdn Bhd (Harvey Norman); Selangor; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

EPF / SOCSO

Leaves & Annual Leave

Marriage / Maternity & Paternity

Group Insurances & Medical

Career Path

Job summary

Elitetrax Marketing Sdn Bhd (Harvey Norman) is hiring a Retail Store Manager for the Electrical Division in Malaysia. The role involves leading store operations, staff recruitment and training, and driving sales performance across multiple locations in Malaysia.

You will manage stock levels, analyse sales trends, ensure health and safety standards, and maintain excellent customer service. Fluency in English and Bahasa Malaysia, plus another language, is required, with strong leadership and

Qualifications

• Diploma in Retail Management, Marketing or Business Administration. Those without relevant qualifications but strong in retail experience will be considered.

Responsibilities

• Schedules and assigns employees; follows up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Coaches, counsels, and disciplines staff; plans and appraises performance.

Skills

Leadership

Interpersonal skills

Negotiation

Communication skills

Team player

Multilingual

Education

Diploma in Retail Management, Marketing or Business Administration

Job description

Retail Store Manager [Electrical Division]

We are seeking Retail Managers to join at Elitetrax Marketing Sdn Bhd (Harvey Norman) in multiple locations in Malaysia. This is a full-time position with opportunities for career development within our dynamic retail organisation.

MAIN DUTIES AND RESPONSIBILITIES

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Contributes to team effort by accomplishing related results as needed.
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control;
• Analysing sales figures and forecasting future sales volumes to maximize profits.
• Analysing and interpreting trends to facilitate planning.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues.
• Responding to customer complaints and comments.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

REQUIREMENTS:

Diploma in Retail Management, Marketing or Business Administration. Those without relevant qualifications but strong in retail experience will be considered.

Minimum 3 years related experience in a retail environment with at least one year of managerial experience.

Prior experience with electrical home appliances will be an added advantage.

Strong business acumen, leadership, interpersonal and negotiation skills.

Energetic, positive attitude and strong team player.

Good communication and interpersonal abilities (verbal and written).

Multi-lingual fluency: REQUIRED to have English and Bahasa Malaysia, plus one other language.

• Perks and benefits Epf / Sosco Leaves Annual / Marriage/ Maternity & Paternity Group Insurances & Medical Career Path

Harvey Norman from Australia is a leading Omni-channel household name in Malaysia for Electrical, Computers, Furniture and Bedding retail. The company consistently delivers an unparalleled shopping experience by catering to the fast-changing consumers’ shopping behaviour and busy lifestyle.

Harvey Norman has 39 stores in Malaysia including a Flagship store, and three factory outlets. We have a prominent international presence in Australia, New Zealand, Ireland, Northern Ireland, Slovenia, Croatia and Singapore. At present we are looking for expansion opportunities in other Asian countries.

Harvey Norman from Australia is a leading Omni-channel household name in Malaysia for Electrical, Computers, Furniture and Bedding retail. The company consistently delivers an unparalleled shopping experience by catering to the fast-changing consumers’ shopping behaviour and busy lifestyle.

Harvey Norman has 39 stores in Malaysia including a Flagship store, and three factory outlets. We have a prominent international presence in Australia, New Zealand, Ireland, Northern Ireland, Slovenia, Croatia and Singapore. At present we are looking for expansion opportunities in other Asian countries.