Bilingual Sales Consultant - Retail & Customer Experience

Elitetrax Marketing Sdn Bhd (Harvey Norman); Penang; On-site; MYR 23,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Medical insurance

Uniform

Training

Career advancement

Long service award

Storewide staff discounts

Job summary

Harvey Norman Malaysia is seeking a retail sales associate to greet customers, understand their needs, and guide them to suitable merchandise. You will explain product features, demonstrate usage, and support post-purchase services like warranties and delivery options.

The role emphasizes excellent customer service, product knowledge, and teamwork in a busy store environment. English and Bahasa Malaysia proficiency is required to serve a diverse customer base.

Qualifications

• Able to communicate in English and Bahasa Malaysia.
• Strong interpersonal and communication skills.
• Customer service oriented with ability to recommend products.

Responsibilities

• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Prepare copy of sales invoice or sales receipt for customer reference.
• Place special orders or call other stores to find desired items.
• Demonstrate use or operation of merchandise.
• Help customers try on merchandise to ensure it is in good condition and functional before purchase.
• Attach price tags to merchandise on the shop floor.
• Provide information about warranties, specifications, care and maintenance, and delivery options.
• Educate and inform customers about the benefits and features of the company’s products

Skills

Interpersonal skills

English & Bahasa Malaysia

Job description

Harvey Norman Malaysia is seeking a retail sales associate to greet customers, understand their needs, and guide them to suitable merchandise. You will explain product features, demonstrate usage, and support post-purchase services like warranties and delivery options.

The role emphasizes excellent customer service, product knowledge, and teamwork in a busy store environment. English and Bahasa Malaysia proficiency is required to serve a diverse customer base.