L&D Trainer

Elitetrax Marketing Sdn Bhd (Harvey Norman); Selangor; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

EPF/SOCSO

Leaves

Insurance & Medical

Career Path

Job summary

Elitetrax Marketing Sdn Bhd (Harvey Norman) is seeking an experienced Trainer to design, deliver, and evaluate comprehensive training programs across Malaysia. You will collaborate with the Training Manager, department heads, and management to ensure training aligns with business objectives and drives performance.

The role requires strong facilitation, coaching, and presentation skills, fluency in English and Bahasa Malaysia, and willingness to travel nationwide to deliver sessions across

Qualifications

• Bachelor’s degree in human resources, psychology, business or related field.
• Minimum 5 years of experience in training, sales, or operations (retail preferred).
• Proven ability to lead training across diverse teams and age groups.

Responsibilities

• Design and update training materials, programs and manuals.
• Deliver in-person and virtual training on sales, product knowledge, customer service, leadership and operations.

Skills

Facilitation

Coaching

Presentation skills

Bilingual EN/BM

Travel readiness

Education

Bachelor’s degree in HR/ Psychology/ Business

Job description

The Trainer reports to the Training Manager and is responsible for designing, delivering, and evaluating training programs to enhance the skills and knowledge of employees across various branches. This role requires collaboration with the Training Manager, department heads, and management to ensure alignment of training with business objectives.

Key Responsibilities

1. Training Design and Development

Develop and update training materials, programs, and manuals to address company needs.

Incorporate new industry trends and tools into training modules to enhance learning experiences.

2. Training Delivery

Conduct in-person and virtual training sessions on various topics mainly sales, product knowledge, customer service, leadership, and operational skills.

Adjust training techniques to meet the varying needs and learning styles of employees.

3. Evaluation and Reporting

Monitor and assess the effectiveness of training programs through surveys, assessments, and feedback from participants.

Provide management with reports on training outcomes and recommendations for improvements.

Ensure continuous improvement of training materials based on feedback and performance metrics.

4. Employee Development and Support

Provide one-on-one coaching to employees as needed to ensure successful implementation of learned skills.

Identify high-potential employees for further development and create personalized training plans.

Foster a positive and motivating learning environment that encourages growth and continuous improvement.

5. Collaboration and Communication

Work closely with the Training Manager to ensure training objectives align with company goals.

Liaise with department heads to understand training needs and address skill gaps.

6. Compliance and Standards

Ensure that all training materials and practices comply with company policies and local regulations.

Maintain accurate records of training activities, including attendance, results, and certifications.

Required Skills and Qualifications

• Bachelor’s degree in human resources, Psychology, Business, or related field
• Minimum 5 years of experience in training, sales, or operations (retail preferred)
• Proven ability to lead training across diverse teams and age groups
• Strong facilitation, coaching, and presentation skills
• Fluent in English & Bahasa Malaysia (Mandarin is a plus)
• Willing to travel nationwide
• Experience in change management or leading transformation initiatives is a strong advantage

Perks and benefits Epf / Sosco Leaves Annual / Marriage/ Maternity & Paternity Group Insurances & Medical Career Path

Harvey Norman from Australia is a leading Omni-channel household name in Malaysia for Electrical, Computers, Furniture and Bedding retail. The company consistently delivers an unparalleled shopping experience by catering to the fast-changing consumers’ shopping behaviour and busy lifestyle.

Harvey Norman has 39 stores in Malaysia including a Flagship store, and three factory outlets. We have a prominent international presence in Australia, New Zealand, Ireland, Northern Ireland, Slovenia, Croatia and Singapore. At present we are looking for expansion opportunities in other Asian countries.

Harvey Norman from Australia is a leading Omni-channel household name in Malaysia for Electrical, Computers, Furniture and Bedding retail. The company consistently delivers an unparalleled shopping experience by catering to the fast-changing consumers’ shopping behaviour and busy lifestyle.

Harvey Norman has 39 stores in Malaysia including a Flagship store, and three factory outlets. We have a prominent international presence in Australia, New Zealand, Ireland, Northern Ireland, Slovenia, Croatia and Singapore. At present we are looking for expansion opportunities in other Asian countries.