Retail Expert

CelecomDigi; Selangor; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Laundry allowance

Commission

Job summary

Jora Malaysia is seeking aSales-oriented individual to join our retail team in Selangor. You will conduct product demonstrations, drive sales, and maintain outlet standards with excellent customer interaction.

The role requires at least two years in Telco or retail, strong English communication, and the ability to engage customers effectively. Mandarin skills are an added advantage; opportunity to grow within a dynamic team.

Qualifications

• Minimum two years' experience in Telco or retail preferred.
• Experience in showcasing and conducting product demonstrations preferred.
• Strong communication in English; Mandarin-speaking is an added advantage.

Responsibilities

• Conducting product demonstrations.
• Execution of retail operations activities and application of effective sales techniques to understand customer needs and promote relevant products and services.
• Create conversations and engage with customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories).
• Maintain high standards of product knowledge and keep retail outlet visuals up to date.
• Handle customer inquiries and requests professionally and provide after-sales support; strive for high NPS.

Skills

Communication

English proficiency

Tech-savvy

Sales orientation

People skills

Leadership qualities

Education

Higher Secondary / STPM / Diploma / Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.
• Relevant work experience of minimum two (2) years in Telco or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
• Obsessed with customers, passionate about sales, competitive spirit and understand people through interactive conversations.
• Tech-savvy and computer literate.
• Excellent communication, written and interpersonal skills. Strong verbal & written English. Mandarin-speaking is an added advantage
• Personal traits; Positive, Passionate, Collaborative, Creative, A Self Starter, Ability to perform under pressure, a team player and leadership qualities.

Requirement

• Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.
• Relevant work experience of minimum two (2) years in Telco or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
• Obsessed with customers, passionate about sales, competitive spirit and understand people through interactive conversations.
• Tech-savvy and computer literate.
• Excellent communication, written and interpersonal skills. Strong verbal & written English. Mandarin-speaking is an added advantage
• Personal traits; Positive, Passionate, Collaborative, Creative, A Self Starter, Ability to perform under pressure, a team player and leadership qualities.

Responsibility

• Conducting product demonstrations. Execution of retail operations activities and application of effective sales techniques to understand customer needs and promote relevant products and services, i.e. sales, servicing and administration at outlets and comply with the guidelines, policies, procedures and SLAs.
• Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)
• Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
• Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
• Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
• Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
• Involve in special events or outside sales and servicing initiatives i.e. device launching as set by the management and execute departmental improvement initiatives at the outlet level.
• Provide continuous and positive feedback to Retail Manager/ Retail Senior Manager on operations and other relevant matters for improvement purposes.
• To maintain accuracy of transactions, inquiries and complaints to meet required KPIs thereby increasing customers’ trust and satisfaction.
• Execute departmental improvement initiatives at the outlet level and perform any other duties as directed by the superior.

Benefits

This position includes a basic salary, laundry allowance & commission.