Retail Excellence Senior Executive

FOZ One Sdn Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

FOZ One Sdn Bhd in Malaysia is seeking a Retail Excellence Executive/Senior Executive to drive retail performance across malls and kiosks, strengthen frontline capability, and elevate the customer experience and commercial results.

You will lead planograms, audits, training programs and mall activations, while coordinating with vendors and internal teams to deliver consistent standards and measurable improvements.

Qualifications

• Diploma or Bachelor’s Degree in Marketing, Business Administration, Retail Management, Customer Experience or a related discipline.
• 3–5 years’ experience in trade marketing, retail, shopper marketing, mall activation or retail operations.
• Strong knowledge of mall footfall, demographics, tenant mix, site performance and retail KPIs.
• Experience with mall/landlord engagement, tenancy negotiation and kiosk/pop-up retail execution.
• Knowledge of planogram, merchandising, Retail Index/retail audit and frontliner performance management.
• Able to develop soft-skill, service-mannerism and NPS programmes and translate results into action.

Responsibilities

• Mall & Site Management: analyse mall footfall, demographics and tenant mix; secure high-visibility sites and negotiate tenancy terms.
• Kiosk & Retail Excellence: lead kiosk readiness, planograms and Retail Index standards; conduct audits and close gaps.
• Frontliner Capability & Service: develop soft-skills modules; coordinate training, deployment and payroll inputs.
• Customer Experience & Performance: implement NPS; track footfall, conversion, sales and engagement metrics.
• Activation & Improvement: drive mall activations and livestreams; report performance and actions.
• Others: perform other duties and ad hoc assignments.

Skills

Retail management

Trade marketing

Customer experience

Mall activation

Negotiation

Education

Diploma/Bachelor’s in Marketing or Business/ Retail Management

Job description

FOZ One is a company dedicated to transforming ideas into life, empowering businesses worldwide. We offer state-of-the-art facilities at our vibrant HQ, featuring a rooftop commune, gym, and innovative spaces designed for collaboration and wellness. Join us to be part of FOZ One's branding transformation and immersive digital experiences, and thrive in a dynamic environment that values learning, growth, and cutting-edge innovation.

About the Role

As our Retail Excellence Executive/ Senior Executive, you will drive FOZ One’s retail excellence and experiential retail execution, ensuring strong mall presence, kiosk standards, frontline capability, customer experience and commercial performance.

Key Responsibilities:

1. Mall & Site Management

Analyse mall footfall, demographics and tenant mix; secure high-visibility sites and negotiate favourable tenancy terms.

2. Kiosk & Retail Excellence

Lead kiosk readiness, modular racks, brand pelmet, planogram and Retail Index standards; conduct periodic retail audits and close gaps.

3. Frontliner Capability & Service

Develop and implement soft-skill and service-mannerism modules; coordinate training, deployment, incentives and payroll inputs.

4. Customer Experience & Performance

Implement NPS for frontliner service; track footfall, conversion, sales, average basket size, Google Reviews and social-media engagement.

5. Activation & Improvement

Drive mall joint activations and livestreams; report performance and recommend actions to improve traffic, service and sales.

6. Others

Perform other duties and ad hoc assignments as required.

Qualification & Requirements:

Diploma or Bachelor’s Degree in Marketing, Business Administration, Retail Management, Customer Experience or a related discipline.

3–5 years’ experience in trade marketing, retail, shopper marketing, mall activation or retail operations.

Strong knowledge of mall footfall, demographics, tenant mix, site performance and retail KPIs.

Experience with mall / landlord engagement, tenancy negotiation and kiosk / pop-up retail execution.

Knowledge of planogram, merchandising, Retail Index / retail audit and frontliner performance management.

Able to develop soft-skill, service-mannerism and NPS programmes and translate results into action.

Strong commercial, analytical, negotiation, communication and project coordination skills.

FOZ One Sdn Bhd is a premier contract manufacturer of household appliances based in Senai, Johor, Malaysia. With our headquarters in Malaysia, and operations extending to the Philippines and China, we boast a skilled workforce of 4000 across the Asia.

Since our establishment in 2004, we have accumulated over two decades of experience, positioning ourselves as industry frontrunners. We offer a wide array of services, ranging from offering OEM production to advanced design and engineering solutions.

Join our team and become part of the dynamic global collaboration, where individual talents and viewpoints drive the creation of solutions that leave a lasting impact across industries and regions.