Retail Customer Service & Merchandising Associate

TRENDCELL SDN. BHD. (Retail); Selangor; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Overtime & Public Holiday Pay

Uniform provided

Advance Salary Program (paywatch)

Yearly bonus & increment

Job summary

Jaya Grocer is hiring a Store Operations Assistant in Malaysia to support daily department activities, maintain quality stock, and provide friendly customer service. You will ensure fresh products, proper FIFO/FEFO practices, accurate pricing, and adherence to SOPs while upholding visual merchandising standards.

Fresh graduates are welcome; the role emphasizes teamwork, reliability, and practical product knowledge.

Qualifications

• Candidate must possess at least Secondary School/SPM/"O" Level or equivalent.
• Able to read, write and speak in Bahasa Malaysia and English (basic communication will do)
• Required skills: Product Knowledge, Multitasking, Customer Service, Stock Management
• Fresh graduates are encouraged to apply

Responsibilities

• To assist with the day to day activities relating to the department operation.
• Maintain outstanding department condition with quality stocked and visual merchandizing standards.
• Provide basic customer services by understanding customers' inquiries.
• Understand all product category and maintain the quality of all products (Food/ Non-Food) as well as freshness (Dry Goods).
• Replenish, forwarding and ensure all shelves on the selling floor fully good stocked of products according to FIFO (First In First Out) & FEFO (First Expiry First Out) practice with product category.
• Perform daily check on price change report to ensure every product with correct price and description.
• Ensure the correct information on POP cards and display according to company standard and government requirement.
• Maintain hygiene and cleanliness of the storage area, selling floor and entire department according to company SOP.
• Checking near expiry products & remove expired products according to company SOP.
• Monitor correct temperature of the refrigerator and update the temperature sheet by daily basis. (For Chilled & Frozen/Dry Goods Department)
• Provide feedback regard stock movement and propose stock ordering to superior.
• Always provide good services to the customers.
• Assist and support all sales, marketing and promotional activities.
• Perform any other duties in general operational functions and ad-hoc assignments.

Skills

Product Knowledge

Multitasking

Customer Service

Stock Management

Education

Secondary School/SPM/"O" Level

Job description

Jaya Grocer is hiring a Store Operations Assistant in Malaysia to support daily department activities, maintain quality stock, and provide friendly customer service. You will ensure fresh products, proper FIFO/FEFO practices, accurate pricing, and adherence to SOPs while upholding visual merchandising standards.

Fresh graduates are welcome; the role emphasizes teamwork, reliability, and practical product knowledge.