Retail Branch Manager (Langkawi)

HABIB Group; Kedah; On-site; MYR 90,000 - 150,000; Full time

Job summary

HABIB Group in Malaysia seeks an experienced Branch Manager/Assistant Branch Manager to lead a retail team at HABIB Jewels. You will drive sales, oversee operations, and maintain the brand’s premium showroom standards, while coaching staff and ensuring excellent customer experiences.

The role requires 5–7 years in retail (jewelry/luxury), strong leadership and communication skills, and willingness to work weekends/public holidays. Full working rights in Malaysia are required.

Qualifications

• Minimum diploma or Bachelor’s degree in Business, Marketing, or related fields.
• 5–7 years of experience in retail, preferably in jewelry, luxury, or lifestyle brands.
• Strong leadership and communication skills.
• Proven ability to drive sales and manage branch profitability.
• Willing to work retail hours, weekends and public holidays.
• Must have full working rights in Malaysia.

Responsibilities

• Lead, train, and manage retail staff to deliver excellent customer service and achieve sales targets.
• Oversee daily branch operations including inventory management, financial reporting, and visual merchandising.
• Plan and execute promotional and marketing activities to boost branch performance.
• Monitor and analyze branch performance metrics, identifying areas for improvement and implementing solutions.
• Handle customer inquiries, feedback, and complaints professionally.
• Maintain showroom standards to reflect the brand’s premium image.
• Ensure compliance with company policies, SOPs, and legal requirements.
• Foster a high-performance culture through coaching, performance reviews, and career development.

Skills

Leadership

People management

Communication

Sales driven

Customer focus

Team player

Education

Business/Marketing degree

Job description

As a Branch Manager/Assistant Branch Manager with HABIB Group, you will lead a dynamic team to deliver exceptional customer experiences while ensuring smooth branch operations, achieving sales goals, and upholding the HABIB brand's prestige. We offer internal training and career advancement opportunities to support your professional growth within the Group.

Available Brand(s):

• HABIB Jewels

Responsibilities:

• Lead, train, and manage retail staff to deliver excellent customer service and achieve sales targets.
• Oversee daily branch operations including inventory management, financial reporting, and visual merchandising.
• Plan and execute promotional and marketing activities to boost branch performance.
• Monitor and analyze branch performance metrics, identifying areas for improvement and implementing solutions.
• Handle customer inquiries, feedback, and complaints professionally.
• Maintain showroom standards to reflect the brand’s premium image.
• Ensure compliance with company policies, SOPs, and legal requirements.
• Foster a high-performance culture through coaching, performance reviews, and career development.

Requirements:

• Minimum Diploma or Bachelor’s Degree in Business, Marketing, or related fields.
• At least 5-7 years of experience in retail, preferably in jewelry, luxury, or lifestyle brands.
• Strong leadership, people management, and communication skills.
• Proven ability to drive sales and manage branch profitability.
• A team player with high integrity, detail-oriented, and customer-focused.
• Willing to work retail hours, weekends, and public holidays.
• Must have full working rights in Malaysia.

Grow with us and be part of our culture. Shortlisted candidates will be contacted by our HR team within a week!