Retail Branch Manager (Kuching)

HABIB Group; Kuching; On-site; MYR 70,000 - 120,000; Full time

Job summary

HABIB Group in Malaysia invites a Branch Manager/Assistant Branch Manager to lead a dynamic team at our Kuching store. You will oversee daily operations, drive sales, manage inventory, and ensure the HABIB brand's premium image while delivering outstanding customer experiences.

The role requires strong leadership, experience in jewellery or luxury retail, and the ability to work retail hours, weekends, and public holidays. Full working rights in Malaysia are essential.

Qualifications

• Diploma or Bachelor's degree in Business, Marketing, or related fields.
• At least 5–7 years of experience in retail, preferably jewellery, luxury or lifestyle brands.
• Strong leadership, people management and communication skills.
• Proven ability to drive sales and manage branch profitability.
• A team player with integrity, detail-oriented and customer-focused.
• Willing to work retail hours, weekends and public holidays.
• Must have full working rights in Malaysia.

Responsibilities

• Lead, train, and manage retail staff to deliver customer service and sales targets.
• Oversee daily branch operations including inventory, financial reporting, and visual merchandising.
• Plan and execute promotional and marketing activities to boost branch performance.
• Monitor and analyse branch performance metrics; identify improvements.
• Handle customer inquiries, feedback, and complaints professionally.
• Maintain showroom standards reflecting the brand’s premium image.
• Ensure compliance with company policies, SOPs, and legal requirements.
• Foster high-performance culture through coaching and career development.

Skills

Leadership

People management

Communication

Sales driven

Profitability management

Education

Diploma or Bachelor's degree in Business/Marketing or related fields

Job description

As a Branch Manager/Assistant Branch Manager with HABIB Group, you will lead a dynamic team to deliver exceptional customer experiences while ensuring smooth branch operations, achieving sales goals, and upholding the HABIB brand's prestige. We offer internal training and career advancement opportunities to support your professional growth within the Group.

Available Brand(s):

• HABIB Jewels

Responsibilities:

• Lead, train, and manage retail staff to deliver excellent customer service and achieve sales targets.
• Oversee daily branch operations including inventory management, financial reporting, and visual merchandising.
• Plan and execute promotional and marketing activities to boost branch performance.
• Monitor and analyse branch performance metrics, identifying areas for improvement and implementing solutions.
• Handle customer inquiries, feedback, and complaints professionally.
• Maintain showroom standards to reflect the brand’s premium image.
• Ensure compliance with company policies, SOPs, and legal requirements.
• Foster a high-performance culture through coaching, performance reviews, and career development.

Requirements:

• Minimum Diploma or Bachelor’s Degree in Business, Marketing, or related fields.
• At least 5-7 years of experience in retail, preferably in jewellery, luxury, or lifestyle brands.
• Strong leadership, people management, and communication skills.
• Proven ability to drive sales and manage branch profitability.
• A team player with high integrity, detail-oriented, and customer-focused.
• Willing to work retail hours, weekends, and public holidays.
• Must have full working rights in Malaysia.