Branch Operations Manager - Retail & Sales

GT Mart Sdn Bhd; Shah Alam; On-site; MYR 45,000 - 67,000; Full time

Job summary

GT MART Sdn Bhd is seeking a Branch Operations Supervisor to oversee daily branch performance and ensure efficient, policy-compliant operations.

You will manage cash flow, expenses, sales records, and stock, support merchandising, and maintain high customer service levels. Weekend and public holiday shifts are required, and own transport is preferred.

This role requires a diploma in retail or business, 2–3 years FMCG experience, and fluency in Bahasa Malaysia and English.

Qualifications

• Diploma in retail management, business administration or equivalent.
• 2–3 years experience in FMCG retail.
• Fluency in Bahasa Malaysia and English.

Responsibilities

• Oversee daily branch operations and ensure efficient performance.
• Manage cash flow, operating expenses, sales records, and financial transactions.
• Ensure opening/closing procedures, admin tasks, and operational controls are in place.
• Monitor promotions, pricing, product displays, stock replenishment, inventory control, and market trends to maximize sales.
• Ensure accurate stock during loading/unloading of goods.
• Provide and maintain a high level of customer service.
• Monitor stock counting, store standards and outlet daily operations.
• Compile reports and submit to management.
• Recognize sales opportunities and upsell or cross-sell where appropriate.
• Handle other ad-hoc tasks.

Skills

Customer service

Cash flow management

Upselling

Stock handling

Education

Diploma in retail management

Diploma in Business Administration

Job description

GT MART Sdn Bhd is seeking a Branch Operations Supervisor to oversee daily branch performance and ensure efficient, policy-compliant operations.

You will manage cash flow, expenses, sales records, and stock, support merchandising, and maintain high customer service levels. Weekend and public holiday shifts are required, and own transport is preferred.

This role requires a diploma in retail or business, 2–3 years FMCG experience, and fluency in Bahasa Malaysia and English.