Retail Sales & Guest Experience Associate

QL Maxincome Sdn Bhd (FamilyMart); Subang Jaya; On-site; MYR 20,000 - 27,000; Full time

Job summary

FamilyMart Malaysia is seeking energetic Retail Sales Assistants to join our team in Subang Jaya. You will deliver exceptional customer service, handle orders, and promote upsells while ensuring accurate cash handling and stock replenishment.

The role requires flexibility to work shifts, including weekends and public holidays, at various retail locations. Ideal candidates have 1–2 years in retail or customer service, or a positive attitude with willingness to learn.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Cash handling

Upselling

Communication

Education

SPM or equivalent

Tools

POS system

Job description

FamilyMart Malaysia is seeking energetic Retail Sales Assistants to join our team in Subang Jaya. You will deliver exceptional customer service, handle orders, and promote upsells while ensuring accurate cash handling and stock replenishment.

The role requires flexibility to work shifts, including weekends and public holidays, at various retail locations. Ideal candidates have 1–2 years in retail or customer service, or a positive attitude with willingness to learn.