Retail Associate

3cat; Kuala Lumpur; On-site; MYR 20,000 - 32,000; Full time

Job summary

3cat in Malaysia is hiring a Retail Associate to be the first point of contact for customers, helping them find the right products and building confidence in buying secondhand tech. You will support day-to-day store operations, keeping products organised and priced, assisting with sales targets, stock updates, and online selling activities, including livestreams to showcase products and answer questions.

Fresh graduates are welcome; no deep tech expertise is required, but an interest in

Qualifications

• Minimum SPM qualification or equivalent.
• Strong communication and customer service skills.
• Friendly, responsible, punctual and customer-focused.
• Willing to learn about products, promotions and store processes.
• Comfortable supporting livestreams and basic online engagement.
• Able to work retail hours, including weekends and public holidays.
• Follow store SOPs and grooming standards.

Responsibilities

• Greet customers, understand their needs, and recommend suitable products.
• Clearly explain product features, pricing, warranty and store policies.
• Support daily, weekly and monthly sales targets through active customer engagement and upselling.
• Assist with livestream sessions, showcase products and answer basic customer questions.
• Ensure products are properly displayed, labelled and priced, and keep the store clean and organised.
• Support stock receiving, tagging, inventory updates, and daily opening/closing activities.
• Follow Store SOPs for product handling, sales transactions and cash handling.
• Work closely with Store Manager and team, supporting campaigns and promotions when required.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Sales mindset

Livestream support

Education

SPM or equivalent

Tools

Livestream platforms

Job description

As a Retail Associate, you'll be one of the first people our customers meet when they visit 3cat.

You'll help customers find the right products, answer their questions and make sure they feel confident about buying secondhand tech from us.

You'll also support the day-to-day running of the store, from keeping products organised and up to date to supporting sales, stock and online selling activities.

You'll take ownership of:

• Customer Experience: Greet customers, understand what they're looking for and recommend suitable products.
• Product Knowledge: Clearly explain product features, pricing, warranty, promotions and basic store policies.
• Sales: Support daily, weekly and monthly sales targets through active customer engagement, upselling and cross-selling where relevant.
• Livestream & Social Selling: Support livestream sessions, showcase products, answer basic customer questions and assist with simple social media content when needed.
• Store Standards: Make sure products are properly displayed, labelled and priced, and keep the store clean, organised and ready for customers.
• Stock & Operations: Support stock receiving, product checking, tagging, inventory updates and daily opening or closing activities.
• Store SOPs: Follow the required processes for product handling, sales transactions, cash handling and customer service.
• Team Support: Work closely with the Store Manager and team, and support campaigns, promotions, roadshows and other retail activities when required.

Who We're Looking For

We're looking for someone who enjoys working with people, is willing to learn and is comfortable working in a fast-moving retail environment.

You don't need to be a tech expert from day one, but an interest in smartphones, gadgets or electronics will definitely help.

We're looking for someone who:

• Has a minimum SPM qualification or equivalent.
• Communicates well and is comfortable speaking with customers.
• Is friendly, responsible, punctual and customer-focused.
• Is comfortable working towards sales targets.
• Is willing to learn about our products, promotions and store processes.
• Is comfortable supporting livestreams, product showcasing and basic online customer engagement.
• Can work retail hours, including weekends and public holidays.
• Can follow store SOPs, grooming standards and attendance requirements.
• Works well with others and is willing to support the team when needed.

Experience in retail, sales, customer service, telco, electronics or gadget retail is an advantage, but not a must.

Fresh graduates and candidates without retail experience are welcome to apply.

Why 3cat?

Be part of our growth. We're expanding our retail presence across Malaysia and into new markets.

Build your retail and sales skills. You'll get hands-on experience in customer service, sales, product knowledge and online selling.

Learn about tech. You'll work with smartphones, gadgets and electronics every day and build your product knowledge along the way.

Make secondhand tech the first choice. You'll help customers see that buying secondhand can be reliable, affordable and a better choice for the planet.

If you enjoy working with customers, like gadgets and want to grow your experience in retail, we'd love to meet you.

Come build the next chapter of 3cat with us.