Senior Vice President, Operations

Fairview International School; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

3cat is seeking an operator who can build and scale a complex operations engine. You will own end-to-end functions including supply chain, refurbishment, inventory, retail and omnichannel execution, partnering with the CEO to translate strategy into repeatable processes.

You’ll implement SOPs, dashboards and KPIs to drive performance, quality and cost efficiency while enabling rapid regional growth and operational visibility.

Qualifications

• Structured thinking to break down complex operational problems.
• Hands-on leadership balancing strategy and execution.
• Commercial thinking—cost, revenue and customer impact.
• Execution discipline with clear ownership and metrics.
• Technology mindset for data, automation and visibility.
• Adaptability in fast-moving growth environments.
• Leadership across functions to create a culture of ownership.

Responsibilities

• Own the operational engine across supply chain, refurbishment, inventory, retail and omnichannel.
• Build SOPs, playbooks and scalable processes for rapid expansion.
• Develop systems, dashboards and KPIs to monitor performance.
• Lead cross-functional teams with accountability and clear ownership.
• Collaborate with CEO and leadership to translate priorities into execution.
• Leverage data, AI and automation to improve productivity and accuracy.
• Partner with finance, tech and marketing to align operations with strategy.
• Drive continuous improvement and scale-ready capabilities.

Skills

Structured Thinking

Hands-on Leadership

Commercial Thinking

Execution Discipline

Technology Mindset

Adaptability

Leadership

Job description

This isn't a role where you'll inherit a finished operating model and simply keep things running.

You'll help build it.

Working closely with our CEO and leadership team, you'll lead the operational engine behind 3cat, across supply chain, logistics, refurbishment, inventory, retail and omnichannel operations.

You'll build the processes, systems and operating rhythm that allow us to grow quickly while maintaining quality, efficiency and control.

The challenge is simple: make 3cat easier to scale.

You’ll take ownership of:

• Supply Chain & Logistics: Build and improve how we manage procurement, vendors, inbound logistics, inventory planning and fulfilment across the business.


• Electronics Refurbishment: Build a reliable refurbishment operation across intake, grading, repair, testing, quality control and re-listing, with clear standards and turnaround targets.


• Retail & Omnichannel Operations: Strengthen store operations and connect our physical and digital channels through consistent SOPs, inventory processes and operational standards.


• Process & Scale: Build practical SOPs, playbooks and workflows that can be repeated as we open more stores and enter new markets.


• Systems & Automation: Use technology, data, automation and AI where relevant to improve productivity, accuracy and operational visibility.


• Operational Performance: Establish the right KPIs, dashboards and reporting rhythms to understand what’s working, identify problems early and drive improvement.


• Team Leadership: Build and lead a high-performing operations function with clear ownership and accountability.


• Leadership Partnership: Work closely with the CEO and teams across Retail, Finance, Technology, Marketing and People to turn business priorities into operational execution.

In your first year, three priorities will matter most:

• Build for Scale. Put the SOPs, systems, processes and operating rhythm in place to support rapid store and regional expansion.


• Strengthen Supply Chain & Refurbishment. Improve how products move through procurement, inventory, refurbishment and fulfilment, with better visibility, quality and control.


• Improve Operational Performance. Build clear metrics and accountability across operations so we can identify problems quickly and continuously improve how the business runs.

Who We're Looking For

We're looking for an operator who knows how to build, not just manage.

Operational Scale. You’ve built or improved complex operations in a growing business and understand what needs to change as a company moves from one stage of scale to the next.

Supply Chain & Omnichannel Operations. You understand how procurement, vendors, inventory, fulfilment, retail and digital channels need to work together to create an efficient operation.

But above all, we’re looking for someone who brings:

• Structured Thinking: Can take complex operational problems, break them down and build practical systems and processes around them.


• Hands-on Leadership: Is comfortable moving between strategy and execution and getting close to the operation when needed.


• Commercial Thinking: Understands how operational decisions affect cost, revenue, customer experience and business performance.


• Execution Discipline: Builds clear ownership, measures the right things and follows through until improvements stick.


• Technology Mindset: Looks for ways to use data, systems, automation and AI to make operations faster, simpler and more scalable.


• Adaptability: Is comfortable operating in a fast-moving environment where the playbook isn’t always written yet.


• Leadership: Can build strong teams, work across functions and create a culture of ownership and continuous improvement.

Experience in high-growth retail, consumer electronics, mobile, recommerce, supply chain or another complex omnichannel business would be a strong advantage.

A background in consulting or another high-performance operational environment would also be valuable, particularly if you’ve had hands‑on responsibility for implementation.

We’re more interested in the scale and complexity of the operations you’ve built than the number of years on your CV.

Why 3cat?

Build, don’t maintain. You’ll have the opportunity to shape how 3cat operates as we move into our next stage of growth.

Build for regional scale. What you put in place today will become the foundation for more than 50 stores and our expansion into new markets.

Work directly with the founders. You’ll work closely with our CEO and leadership team on some of the most important operational decisions in the business.

Join at an inflection point. We’re recently funded, expanding rapidly and entering new markets.

Make an impact. You’ll help build a business that makes secondhand tech a mainstream, trusted and more sustainable choice.

If you enjoy building operations, solving complex problems and turning growth into something scalable and repeatable, we’d love to meet you.

Come build the next chapter of 3cat with us.

3cat started in 2023 as a single store in Kuala Lumpur, selling one thing: pre‑owned Apple products, done properly. Since then we’ve grown into one of Malaysia’s largest AI‑native retailers of quality used electronics, with 20+ stores nationwide and a tech platform that powers everything we do, from how we price a device to how we serve a customer.

We believe great tech shouldn’t cost the earth. Every device we sell is up to 60% cheaper than new, backed by a 12‑month warranty and a 15‑day return policy. Every device we sell is also one less device in a landfill.

Our Vision

Make secondhand tech the first choice. It’s smarter, cheaper, and better for the planet.

"First change your device, then change the world."

Life at 3cat: Our Values

Forget the posters on the wall. This is how we actually work, collaborate, decide, and win, every single day.

Speak Truth. So problems don’t hide. No sugarcoating, no “I’ll bring it up later.” If something’s off, we say it, straight up, to the person who needs to hear it. Awkward conversations now beat bigger messes later.

Team as One. So challenges become opportunities. There’s no “that’s not my department” here. Store, HR, tech, ops, we’re one team chasing one scoreboard. When something breaks, we fix it together, not point fingers at each other.

Own It. So accountability becomes action. See something broken? Fix it. Don’t wait for permission, don’t wait for someone else to notice. We hire people who take the wheel, not people who wait for directions.

Customer First. So trust becomes loyalty. Every call we make starts with one question: does this make things better for the customer? Get that right often enough, and trust turns into people who keep coming back, and keep telling their friends.

Keep Moving. So good becomes great. “Good enough” isn’t a finish line here, it’s a checkpoint. We move fast, we learn faster, and we’re always asking what’s next.

This is the energy behind 3cat. If it sounds like your kind of workplace, you’ll fit right in.

Ready to Join Us?

We’re solving one of the world’s fastest growing waste problems while making good tech affordable. We’re just getting started, and we want you building the next chapter with us.