Retail Assistant Store Manager — Sales & Service Leader

Menara Maxis; Selangor; On-site; MYR 30,000 - 46,000; Full time

Job summary

Menara Maxis in Malaysia seeks a Store Manager to support leadership of daily store operations and drive sales and service targets. You will coach a team, ensure smooth customer journeys, and step in for the HoMC when needed, while monitoring performance metrics to ensure continuous improvement.

Join a leading telco environment in a role that emphasizes simple processes, customer focus, and collaborative success across teams.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Menara Maxis in Malaysia seeks a Store Manager to support leadership of daily store operations and drive sales and service targets. You will coach a team, ensure smooth customer journeys, and step in for the HoMC when needed, while monitoring performance metrics to ensure continuous improvement.

Join a leading telco environment in a role that emphasizes simple processes, customer focus, and collaborative success across teams.