RETAIL ADMIN ASSISTANT ( Kepong)

SPR COMMUNICATION Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

SPR COMMUNICATION Sdn Bhd in Kuala Lumpur is seeking a diligent Administrative Clerk to support daily operations across sales, repairs, stock, and customer service. You will handle transactions, invoices, and records at the counter and online.

The role emphasizes reliability, ability to work unsupervised, and promoting promotions. You will assist in reporting and general duties to keep counter area professional.

Responsibilities

• Record and update all sales and service transactions in the computer system
• Prepare invoices, receipts, quotations, and related documents
• Maintain and update customer records and repair status
• Organize and file company documents properly
• Assist in preparing daily, weekly, and monthly reports
• Register incoming phones for repair and record reported issues
• Update customers on repair progress and completion status
• Coordinate with technicians regarding repair updates
• Ensure repaired devices are properly recorded and returned to customers
• Attend to walk-in customers and respond to WhatsApp / phone inquiries
• Provide repair pricing and product information
• Handle customer complaints professionally
• Support accessory sales and upselling
• Manage online platform orders
• Reply to online customer inquiries
• Maintain cleanliness and professionalism at the counter area
• Assist in promotional activities and sales campaigns
• Comply with company SOP and management instructions
• Perform any other duties assigned by management
• Ability to work unsupervised while prioritizing and delivering timely, high-quality work
• Other duties as assigned by leader, supervisor and manager

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Record and update all sales and service transactions in the computer system
• Prepare invoices, receipts, quotations, and related documents
• Maintain and update customer records and repair status
• Organize and file company documents properly
• Assist in preparing daily, weekly, and monthly reports

2. Repair Job Coordination

• Register incoming phones for repair and record reported issues
• Update customers on repair progress and completion status
• Coordinate with technicians regarding repair updates
• Ensure repaired devices are properly recorded and returned to customers

3. Stock & Inventory Management

• Manage accessories and spare parts inventory
• Record stock in and stock out transactions
• Assist with monthly stock take
• Report low stock levels to management

4. Customer Service Support

• Attend to walk-in customers and respond to WhatsApp / phone inquiries
• Provide repair pricing and product information
• Handle customer complaints professionally
• Support accessory sales and upselling

5. Online Platform Management (If Required)

• Manage online platform orders
• Reply to online customer inquiries

6. General Duties

• Maintain cleanliness and professionalism at the counter area
• Assist in promotional activities and sales campaigns
• Comply with company SOP and management instructions
• Perform any other duties assigned by management
• Ability to work unsupervised while prioritizing and delivering timely, high-quality work
• Other duties as assigned by leader, supervisor and manager