Restaurant Supervisor - One Utama

HTFU RESTAURANT SDN BHD; Petaling Jaya; On-site; MYR 33,000 - 58,000; Full time

Job summary

HTFU RESTAURANT SDN BHD is seeking a supervisor with 1–2 years of supervisory experience in F&B, hospitality or retail to manage daily outlet operations in a fast-paced setting.

You will lead the outlet team, ensure SOP compliance, food safety and service quality, and handle customer inquiries while supporting sales targets and KPIs.

Qualifications

• At least 1–2 years of supervisory experience in Food & Beverage, Hospitality or Retail.
• Strong leadership and team management skills.
• Willing to work on shifts, weekends and public holidays.
• Good communication and interpersonal skills.
• Able to work in a fast-paced environment and under pressure.
• Responsible, proactive and customer service oriented.

Responsibilities

• Supervise daily outlet operations to ensure smooth business activities.
• Lead, guide and motivate the outlet team to achieve operational excellence.
• Ensure all employees comply with company SOPs, food safety and hygiene standards.
• Monitor food quality, service standards and overall customer satisfaction.
• Handle customer enquiries and resolve complaints professionally.
• Assist in manpower planning and daily work allocation.
• Monitor staff attendance, punctuality and performance.
• Conduct training and coaching for new and existing employees.
• Assist in stock management, inventory control and receiving deliveries.
• Ensure outlet cleanliness, equipment maintenance and workplace safety.
• Assist the Restaurant Manager in achieving sales targets and operational KPIs.
• Perform any other duties assigned by the Outlet Manager / Area Coach/ Head of Operations.

Skills

Supervisory experience

Leadership

Shift work

Communication

Resilience

Customer service

Job description

· At least 1–2 years of supervisory experience in the Food & Beverage, Hospitality or Retail industry.

· Strong leadership and team management skills.

· Willing to work on shifts, weekends and public holidays.

· Good communication and interpersonal skills.

· Able to work in a fast-paced environment and under pressure.

· Responsible, proactive and customer service oriented.

Key Responsibilities:

· Supervise daily outlet operations to ensure smooth business activities.

· Lead, guide and motivate the outlet team to achieve operational excellence.

· Ensure all employees comply with company SOPs, food safety and hygiene standards.

· Monitor food quality, service standards and overall customer satisfaction.

· Handle customer enquiries and resolve complaints professionally.

· Assist in manpower planning and daily work allocation.

· Monitor staff attendance, punctuality and performance.

· Conduct training and coaching for new and existing employees.

· Assist in stock management, inventory control and receiving deliveries.

· Ensure outlet cleanliness, equipment maintenance and workplace safety.

· Assist the Restaurant Manager in achieving sales targets and operational KPIs.

· Perform any other duties assigned by the Outlet Manager / Area Coach/ Head of Operations.