Restaurant Supervisor / Assistant Manager (Japanese Hotpot) Non-Halal

Letasu; Subang Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Letasu in Malaysia is seeking a hands-on supervisor to manage daily restaurant operations, including opening/closing, service prep and peak deployment. You will ensure dining and kitchen areas meet standards and coordinate with teams for smooth food delivery.

The role requires 2–3 years in F&B, with supervisory duties preferred. Mandarin fluency is essential; English/Bahasa Malaysia skills support operations. You will work shifts in a shopping mall setting, including weekends.

Qualifications

• At least 2–3 years in restaurant or F&B operations, preferably with supervisory or assistant management responsibilities.
• Must be able to communicate effectively in Mandarin with customers and team members.
• Good command of English and/or Bahasa Malaysia for daily operations and team coordination.
• Comfortable working in a non-halal Japanese hotpot restaurant, handling pork and other ingredients.
• Ability to work shifts, weekends and public holidays in a shopping mall setting.

Responsibilities

• Assist in managing daily restaurant operations, including opening, closing, service preparation and peak-period deployment.
• Ensure dining area, kitchen, prep stations and equipment meet company standards.
• Monitor food prep, portion control, product quality and service consistency.
• Coordinate with kitchen and service teams to ensure smooth food delivery.
• Coach staff on service standards, product knowledge, food safety and procedures.
• Maintain hygiene, sanitation, temperature control and cross-contamination prevention.

Skills

Mandarin speaking

English proficiency

Bahasa Malaysia

Supervisory experience

Customer service

Job description

Assist in managing daily restaurant operations, including opening, closing, service preparation and peak-period deployment.

Ensure the dining area, kitchen, food preparation stations and equipment are maintained according to company standards.

Monitor food preparation, portion control, product quality and service consistency.

B. Customer Service & Guest Experience

Communicate confidently with Mandarin-speaking customers to explain menu items, recommend food options and address enquiries.

Handle customer feedback, complaints and service recovery professionally.

C. Manpower Management & Staff Development

Assist with staff recruitment, onboarding, training, rostering and attendance monitoring.

Allocate manpower according to business volume, shift requirements and station competency.

Coach team members on service standards, product knowledge, food safety and operating procedures.

Supervise coordination between kitchen and service teams to ensure smooth food delivery.

Ensure proper handling, storage, preparation and serving of meat, seafood, vegetables, soup bases and other ingredients.

Maintain strict hygiene, sanitation, temperature-control and cross-contamination prevention standards.

Job Requirements

At least 2–3 years of experience in restaurant or food and beverage operations, preferably with supervisory or assistant management responsibilities.

Good spoken Mandarin is required to communicate effectively with Mandarin-speaking customers and team members as part of the role.

Good communication skills in English and/or Bahasa Malaysia for daily operations and team coordination.

Comfortable working in a non-halal Japanese hotpot restaurant, where duties may involve handling pork and other non-halal ingredients.

Able to work shifts, weekends and public holidays in a shopping mall environment.