Kitchen Manager

Hard Rock Cafe Puteri Harbour; Iskandar Puteri; On-site; MYR 33,000 - 50,000; Full time

Job summary

Hard Rock Cafe Puteri Harbour in Malaysia is seeking a shift supervisor to lead the restaurant team and ensure top-quality guest experiences. You will supervise staff, uphold service standards, and help maintain efficient operations in a fast-paced environment.

The role requires coordinating schedules, training crew, and enforcing safety and sanitation procedures while collaborating with management to improve processes and guest satisfaction.

Responsibilities

• Directly supervises team members, provides verbal recognition, guidance, and support.
• Communicates restaurant, regional, and corporate procedures to staff.
• Evaluates work procedures with managers to improve efficiency and respond to needs.
• Trains and empowers employees to adhere to training standards for service quality.
• Monitors performance and workload to ensure compliance with procedures.
• Creates and adjusts weekly schedules to meet demand and trends.
• Coaches staff to maintain a high-quality workforce and meet standards.
• Ensures compliance with safety, sanitation, and security procedures.
• Listens to feedback from customers and team to identify strengths and opportunities.
• Greets staff at shift start to promote a positive atmosphere.
• Prepares menu items to assist employees when needed.
• Prepares the kitchen and staff for opening according to standards.
• Opens and closes kitchens with another manager present.
• Monitors and controls food and labor costs using established methods.
• Inspects equipment and conducts routine maintenance or minor repairs.
• Checks product levels and storage to ensure freshness and proper sanitation.
• Performs kitchen inventory with KM.
• Supervises deliveries and verifies product quality and billing.
• Communicates with managers to ensure cleaning duties are completed.
• Writes prep lists to ensure correct product amounts are prepared.
• Places orders with vendors to maintain adequate stock.
• Inspects, tastes and checks food/bar items for freshness and recipe adherence.
• Expedites food preparation by monitoring lead times and ticket times.
• Performs tasks such as preparing menu items to ensure guest experience quality.

Job description

· Continuously provides employees with verbal recognition, direction, and support.

· Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.

· Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.

· Trains and empowers employees to exercise good judgment to make decisions regarding service, food quality, and customer satisfaction by adhering to company training standards

· Monitors/coaches employees on performance, compliance with procedures and workload.

· Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.

· Teaches/coaches employees, in conjunction with management, who fail to meet standards to maintain a high quality workforce.

· Ensure employees follow safety, sanitation and security procedures.

· Listens to comments, criticisms, and feedback from customers, employees and managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.

· Greets employees as they begin their shift to promote an atmosphere

· Performs tasks such as preparing menu items to help employees.

· Prepares “Heart of the House” and employees for shift and ensures the restaurant is ready to open according to standards.

· Opens and closes the kitchens, with another manager in the building.

· Monitors and controls food, labor costs using established methods to meet goals.

· Evaluates condition of equipment and conducts routine maintenance and minor repairs to ensure smooth operation and save on costs. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.

· Inspects product levels and storage areas to determine if enough product is on hand; and to maintain proper storage, rotation, freshness of product and sanitation conditions.

· Performs kitchen inventory with KM.

· Supervises deliveries by counting and checking product quality to ensure that the billing and delivery meet amount and standards.

· Communicates with managers (including the use of the Manager’s Log) to ensure that assigned cleaning duties were completed up to standard.

· Writes prep lists to ensure proper amounts of product are prepared.

· Places orders with vendors to maintain adequate stock of inventory.

· Inspects, tastes and touches food and bar items to ensure freshness, proper temperature, and recipe adherence during line checks.

· Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely.

· Performs employees’ tasks such as preparing menu items to ensure the quality of the guest experience.

Requirements

Friendly

Able to start immediately

Able to work during weekends or public holiday

Able to communicate in Bahasa Malaysia, English or Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Maintains a high level of personal appearance and hygiene