Restaurant Outlet Operations Lead

Ayam Penyet Bagus Sdn Bhd; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Job summary

Ayam Penyet Best in Kuala Lumpur seeks a dynamic Restaurant Supervisor to oversee daily restaurant operations, ensuring top-notch customer service and consistent food quality. You will report to the Area Manager, prepare for service, train staff, and drive sales while maintaining a welcoming dining environment.

Ideal candidates have 1-2 years of managerial F&B experience, strong leadership, and fluency in English and Malay.

Qualifications

• Min SPM with 1-2 year managerial experience in Food & Beverages.
• Strong leadership and coaching abilities.
• Positive attitude and eagerness to learn.
• Willing to work overtime and on public holidays if required.
• Able to join training at Kuala Lumpur.
• Strong presentation, communication, problem-solving, and time-management skills.
• Team player, able to work independently and under pressure.
• Proficient in English and Malay, both written and spoken.
• Confident, proactive, and capable of meeting tight deadlines.

Responsibilities

• Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.
• Ensure the restaurant is fully prepared, stocked, and ready for service.
• Provide prompt, courteous customer service, maintaining high food and beverage quality standards.
• Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.
• Address and resolve customer complaints professionally and efficiently.
• Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.
• Monitor team attendance, conduct staff training, and ensure compliance with company policies.
• Analyze sales data, maximize sales opportunities, and meet targets.
• Prepare and submit daily reports on staff, sales, inventory, and any operational issues.
• Perform end-of-day procedures and other tasks as assigned by management.

Skills

Leadership

Coaching

Communication

Time Management

Teamwork

Education

SPM

Job description

Ayam Penyet Best in Kuala Lumpur seeks a dynamic Restaurant Supervisor to oversee daily restaurant operations, ensuring top-notch customer service and consistent food quality. You will report to the Area Manager, prepare for service, train staff, and drive sales while maintaining a welcoming dining environment.

Ideal candidates have 1-2 years of managerial F&B experience, strong leadership, and fluency in English and Malay.