Outlet Supervisor( Setapak )

Ayam Penyet Bagus Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Ayam Penyet Best in Kuala Lumpur is seeking a motivated Restaurant Supervisor to oversee daily restaurant operations, ensure customer service excellence, and maintain high food quality and safety standards.

You will report to the Area Manager, supervise staff, train on menu knowledge and presentation, and drive sales targets while maintaining a welcoming dining environment.

Qualifications

• Strong leadership and coaching abilities.
• Proficient in English and Malay (written and spoken).
• Positive attitude and eagerness to learn.
• Willing to work overtime and on public holidays if required.

Responsibilities

• Report to the Area Manager on operational issues.
• Ensure the restaurant is prepared, stocked, and ready for service.
• Provide prompt, courteous customer service, maintaining high food and beverage quality standards.
• Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.
• Address and resolve customer complaints professionally and efficiently.
• Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.
• Monitor team attendance, conduct staff training, and ensure compliance with company policies.
• Analyze sales data, maximize sales opportunities, and meet targets.
• Prepare and submit daily reports on staff, sales, inventory, and any operational issues.
• Perform end-of-day procedures and other tasks as assigned by management.

Skills

Leadership

Coaching

Customer service

Time management

Communication

Teamwork

English-Malay bilingual

Education

SPM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Ayam Penyet Best. The successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining a high level of food quality and safety.

Job Description :

Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.

Ensure the restaurant is fully prepared, stocked, and ready for service.

Provide prompt, courteous customer service, maintaining high food and beverage quality standards.

Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.

Address and resolve customer complaints professionally and efficiently.

Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.

Monitor team attendance, conduct staff training, and ensure compliance with company policies.

Analyze sales data, maximize sales opportunities, and meet targets.

Prepare and submit daily reports on staff, sales, inventory, and any operational issues.

Perform end-of-day procedures and other tasks as assigned by management.

Requirement :

Min SPM with 1-2 year(s) of managerial experience in Food & Beverages

Strong leadership and coaching abilities.

Positive attitude and eagerness to learn.

Willing to work overtime and on public holidays if required.

Able to join training at Kuala Lumpur.

Strong presentation, communication, problem-solving, and time-management skills.

Team player, able to work independently and under pressure.

Proficient in English and Malay, both written and spoken.

Confident, proactive, and capable of meeting tight deadlines.