Outlet Supervisor( Cheras)

AYAM PENYET BAGUS SDN BHD; Kuala Lumpur; On-site; MYR 45,000 - 58,000; Full time

Benefits offered by this job

Additional leave

Health insurance

Meal provided

Job summary

Ayam Penyet Best in Kuala Lumpur seeks an experienced Restaurant Supervisor to lead daily operations and uphold high service and food quality standards.

You will oversee staffing, training, and customer service while reporting to the Area Manager. The role requires a proactive leader with strong communication skills and the ability to meet sales targets in a fast-paced environment.

Qualifications

• Minimum SPM qualification with 1–2 years of managerial experience in F&B.
• Strong leadership and coaching abilities.
• Proficient in English and Malay.
• Willing to work overtime including public holidays.
• Owns transport and willing to travel.
• Able to join training in Kuala Lumpur.

Responsibilities

• Oversee daily restaurant operations and ensure smooth service.
• Report to Area Manager on operational issues and consistency.
• Ensure the restaurant is prepared, stocked, and ready for service.
• Provide prompt, courteous customer service and maintain food quality and safety.
• Train staff on menu knowledge, presentation, and staffing needs.
• Address and resolve customer complaints professionally and efficiently.
• Monitor attendance, conduct staff training, and enforce company policies.
• Analyze sales data, maximize sales opportunities, and meet targets.
• Prepare and submit daily reports on staff, sales, inventory, and issues.
• Perform end-of-day procedures and other tasks as assigned.

Skills

Leadership

Coaching

Communication

Problem solving

Time management

Teamwork

Independent work

Education

SPM

Job description

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Ayam Penyet Best. The successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining a high level of food quality and safety.

Job Description :

Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.

Ensure the restaurant is fully prepared, stocked, and ready for service.

Provide prompt, courteous customer service, maintaining high food and beverage quality standards.

Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.

Address and resolve customer complaints professionally and efficiently.

Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.

Monitor team attendance, conduct staff training, and ensure compliance with company policies.

Analyze sales data, maximize sales opportunities, and meet targets.

Prepare and submit daily reports on staff, sales, inventory, and any operational issues.

Perform end-of-day procedures and other tasks as assigned by management.

Requirement :

Min SPM with 1-2 year(s) of managerial experience in Food & Beverages

Strong leadership and coaching abilities.

Positive attitude and eagerness to learn.

Willing to work overtime and on public holidays if required.

Able to join training at Kuala Lumpur.

Strong presentation, communication, problem-solving, and time-management skills.

Team player, able to work independently and under pressure.

Proficient in English and Malay, both written and spoken.

Confident, proactive, and capable of meeting tight deadlines.

Owns transport and willing to travel.

Additional leave

Health insurance

Meal provided