Restaurant Manager - Lead Operations & Guest Experience

Sheraton Hotels & Resorts; Petaling Jaya; On-site; MYR 78,000 - 134,000; Full time

Job summary

Sheraton Hotels & Resorts in Petaling Jaya, Malaysia, is seeking an experienced hotel management professional to oversee daily Food & Beverage operations across restaurants, bars, and room service where applicable.

You will lead a diverse team, ensure sanitation and service standards, manage staffing and budgets, and drive guest satisfaction and financial performance through hands-on leadership and training.

Qualifications

• High school diploma or GED; 4 years experience in F&B or related area.
• OR 2-year degree + 2 years experience in F&B or related area.

Responsibilities

• Supervises and manages daily restaurant, bar/lounge and room service operations.
• Maintains service, sanitation and standards; reviews staffing levels.
• Leads the F&B team, coaches staff, and ensures compliance with policies.
• Manages HR activities, performance standards and staff development.
• Delivers exceptional guest service and drives financial performance.

Skills

Leadership

Team management

Guest service

Training & development

Sanitation standards

Communication

Financial acumen

Education

High school diploma or GED

2-year degree in related field

Job description

Sheraton Hotels & Resorts in Petaling Jaya, Malaysia, is seeking an experienced hotel management professional to oversee daily Food & Beverage operations across restaurants, bars, and room service where applicable.

You will lead a diverse team, ensure sanitation and service standards, manage staffing and budgets, and drive guest satisfaction and financial performance through hands-on leadership and training.