Restaurant Manager

Skyline Catering SDN BHD; Kuala Lumpur; On-site; MYR 44,640 - 66,960; Full time

Job summary

A catering company in Kuala Lumpur is seeking a Mid-Senior professional who can ensure excellent service for guests, lead a team, and handle complaints effectively. The ideal candidate will have 3-4 years of Food & Beverage experience and be fluent in English and Chinese. The position requires strong leadership and communication skills, with a full-time employment type in a dynamic environment.

Qualifications

• Minimum of 3‑4 years of experience in the Food & Beverage industry.
• Fluent in spoken and written English and Chinese.
• Strong initiative and leadership skills.

Responsibilities

• Ensure guests’ needs and expectations are met by providing an efficient and professional service.
• Lead by example by demonstrating exemplary professionalism.
• Attend to guests’ needs and complaints promptly and politely.
• Resolve all potential service failure issues.
• Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on a daily basis.
• Supervise food and beverage service by directing and guiding subordinates.
• Attend meetings and briefings.
• Submit monthly paperwork and requisite forms from respective departments.
• Execute any duty assigned from time to time by Management.
• Attend to English and Mandarin speaking guests’ needs and complaints promptly and politely.

Skills

Excellent communication & interpersonal skills

Leadership skills

Basic competency in IT

Job description

Responsibilities

• Ensure guests’ needs and expectations are met by providing an efficient and professional service.
• Lead by example by demonstrating exemplary professionalism.
• Attend to guests’ needs and complaints promptly and politely.
• Resolve all potential service failure issues.
• Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on a daily basis.
• Supervise food and beverage service by directing and guiding subordinates.
• Attend meetings and briefings.
• Submit monthly paperwork and requisite forms from respective departments.
• Execute any duty assigned from time to time by Management.
• Attend to English and Mandarin speaking guests’ needs and complaints promptly and politely.
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Basic competency in IT.
• Possess good initiative and leadership skills.

Qualifications

• Minimum of 3‑4 years of experience in the Food & Beverage industry.
• Fluent in spoken and written English and Chinese.
• Strong initiative and leadership skills.

Employment Details

• Seniority level: Mid‑Senior
• Employment type: Full‑time
• Job function: Other
• Industries: Food and Beverage Services