Restaurant Manager

Awagyu Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A restaurant in Johor Bahru is seeking a skilled restaurant manager to oversee daily operations, lead staff, and ensure exceptional customer service. The ideal candidate should have at least SPM education and a minimum of 3 years' experience in the food and beverage industry. Key responsibilities include staff management, inventory oversight, and compliance with health regulations. Benefits include EPF/SOCSO, annual leave, medical leave, and training provided.

Benefits

EPF/SOCSO

Annual leave

Medical leave

Staff meal provided

Annual performance bonus

Training provided

Qualifications

• Minimum 3 years' experience in the F&B industry.
• Ability to lead a team effectively.
• Strong customer service and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of food safety and hygiene regulations.

Responsibilities

• Oversee daily restaurant operations for efficient running.
• Manage and lead restaurant staff, including recruitment and training.
• Monitor inventory levels and order supplies as needed.
• Ensure compliance with health, safety, and sanitation regulations.
• Provide exceptional customer service and address complaints promptly.
• Implement improvements based on customer feedback.
• Coordinate service delivery with kitchen and staff.
• Develop and manage budgets, monitoring financial performance.
• Execute marketing strategies to increase sales.
• Prepare reports on sales, labor, and costs.

Skills

Communication in Bahasa Malaysia and English

Team leadership

Customer service skills

Problem-solving abilities

Knowledge of food safety regulations

Education

SPM education

Job description

• Able to communicate in Bahasa Malaysia and English. Additional language is preferred.
• Able to lead a team.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of food safety and hygiene regulations.
• Can work at Johor Bahru.

Requirement

• Achieve at least SPM education.
• At least 3 years' experience in F&B.
• Able to communicate in Bahasa Malaysia and English. Additional language is preferred.
• Able to lead a team.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of food safety and hygiene regulations.
• Can work at Johor Bahru.

Responsibility

• Oversee daily restaurant operations to ensure smooth and efficient running.
• Manage and lead restaurant staff, including recruitment, training, scheduling, and performance evaluation.
• Monitor inventory levels and order supplies to maintain adequate stock and minimize waste.
• Ensure compliance with health, safety, and sanitation regulations.
• Provide exceptional customer service, addressing concerns and complaints promptly.
• Analyze customer feedback and implement improvements to enhance satisfaction.
• Coordinate with kitchen and serving staff to ensure timely and quality service delivery.
• Develop and manage budgets, monitor financial performance, and implement cost-control measures.
• Plan and execute marketing strategies and promotional activities to increase restaurant visibility and sales.
• Prepare and analyze reports on sales, labour, and food and beverage costs.
• Foster a positive work environment, coaching and developing staff to achieve operational goals.
• Negotiate contracts with vendors and suppliers to ensure competitive pricing and quality products.
• Stay informed about industry trends and implement continuous improvement initiatives.
• Ensure compliance with all legal requirements and licensing regulations.
• Represent the restaurant in the local community and engage in community events.

Benefits

• EPF/SOCSO
• Annual leave
• Medical leave
• Staff meal provided
• Annual performance bonus
• Training provided