Restaurant Operations Supervisor - Guest Experience

St. Regis Hotels & Resorts; Kuala Lumpur; On-site; MYR 89,000 - 179,000; Full time

Job summary

St. Regis Hotels & Resorts in Kuala Lumpur is seeking a Food & Beverage Management professional to supervise restaurant operations and assist with menu planning, maintaining sanitation standards, and supporting servers and hosts during peak periods.

The role emphasizes improving guest and employee satisfaction, training needs assessment, and implementing development plans to meet goals.

Qualifications

• High school diploma or GED with 4 years’ industry experience.
• 2-year degree in Hospitality-related field with 2 years F&B experience.
• Experience supervising restaurant teams and daily shift operations.

Responsibilities

• Assist in managing restaurant team and supervise daily shift operations.
• Monitor staff performance and provide feedback based on service observations.
• Open and close restaurant shifts and oversee service areas in the absence of the manager.
• Ensure compliance with restaurant policies, standards and sanitation procedures.
• Provide exceptional customer service and resolve guest concerns to improve satisfaction.

Skills

Restaurant operations

Staff supervision

Menu planning

Guest service excellence

Education

High school diploma or GED

2-year hospitality-related degree

Job description

St. Regis Hotels & Resorts in Kuala Lumpur is seeking a Food & Beverage Management professional to supervise restaurant operations and assist with menu planning, maintaining sanitation standards, and supporting servers and hosts during peak periods.

The role emphasizes improving guest and employee satisfaction, training needs assessment, and implementing development plans to meet goals.