Food & Beverage Team Leader - Elevate Guest Experiences

Hilton; Kuala Lumpur; On-site; MYR 39,000 - 67,000; Full time

Job summary

Hilton Kuala Lumpur is seeking a Food & Beverage Team Leader to supervise and guide a team, ensuring flawless service that exceeds guest expectations. You will oversee daily outlet operations, train staff, and drive upselling initiatives while maintaining high standards of cleanliness and compliance with health regulations.

The role emphasizes guest-centric service, teamwork across departments, and the ability to manage costs and inventory effectively in a fast-paced hotel setting.

Qualifications

• High school diploma or equivalent; proven experience in a similar role.
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Excellent communication

Interpersonal skills

Fluent English

Grooming standards

Guest service orientation

Team leadership

Education

High school diploma or equivalent

Job description

Hilton Kuala Lumpur is seeking a Food & Beverage Team Leader to supervise and guide a team, ensuring flawless service that exceeds guest expectations. You will oversee daily outlet operations, train staff, and drive upselling initiatives while maintaining high standards of cleanliness and compliance with health regulations.

The role emphasizes guest-centric service, teamwork across departments, and the ability to manage costs and inventory effectively in a fast-paced hotel setting.