RESORT MANAGER (HEMISPHERE CORPORATION SDN BHD)

SEDC GLOBAL BUSINESS SERVICES SDN. BHD.; Kuching; On-site; MYR 180,000 - 260,000; Full time

Job summary

Hemisphere Corporation Sdn Bhd is seeking an experienced Resort Manager to lead all resort operations, ensure guest satisfaction, and drive financial performance in line with brand standards and regulatory requirements. You will shepherd departmental heads, manage budgets, and develop guest experiences and partnerships to strengthen the resort's market presence.

The role requires a degree in Hospitality Management and a minimum of 10 years' hotel or resort operations experience, including at

Qualifications

• Degree in Hospitality Management or equivalent.
• 10+ years of hotel or resort operations experience, including at least 5 years in a senior management role.
• Strong leadership and financial management capability.

Responsibilities

• Lead all resort operational departments to ensure guest experience and business performance.
• Deliver financial and operational targets through revenue management, cost controls and productivity improvements.
• Ensure exceptional guest satisfaction by maintaining service standards and resolving issues.
• Develop annual business plans and operating budgets.
• Monitor departmental performance and productivity.
• Ensure compliance with company policies and statutory requirements.
• Lead employee engagement and talent development.
• Maintain quality, safety and environmental standards.
• Develop local business opportunities and partnerships to strengthen visibility and performance.
• Report operational performance to Hemisphere Corporate Office.

Skills

Leadership

Financial management

Guest satisfaction

Education

Degree in Hospitality Management

Job description

RESORT MANAGER (HEMISPHERE CORPORATION SDN BHD)

To manage the full operations of a resort under Hemisphere Corporation Sdn Bhd, ensuring strong guest satisfaction, financial performance, service quality, brand standard delivery, safety and regulatory compliance, effective departmental leadership, and delivery of resort experiences aligned with the company's hospitality standards and business objectives.

Key responsibilities / Responsibilities:

Lead all resort operational departments, including rooms, food and beverage, recreation, engineering, security, housekeeping, front office and support services, to ensure coordinated delivery of guest experience and business performance

Deliver financial and operational targets by managing revenue performance, cost controls, service productivity, departmental efficiency and asset utilisation across the resort

Ensure exceptional guest satisfaction by maintaining service standards, monitoring feedback, resolving service issues and introducing improvements that enhance the overall resort experience

Develop annual business plans and operating budgets

Monitor departmental performance and productivity

Ensure compliance with company policies and statutory requirements

Lead employee engagement and talent development

Maintain quality, safety and environmental standards

Develop local business opportunities, tourism partnerships, community engagement initiatives and destination experiences that strengthen resort visibility and commercial performance

Report operational performance to Hemisphere Corporate Office

Requirements / Qualifications:

Degree in Hospitality Management or equivalent

Minimum 10 years' hotel or resort operations experience, including at least five years in a senior management role with responsibility for guest satisfaction, financial performance, people leadership and regulatory compliance

Strong leadership and financial management capability

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Resort Manager?
• Which of the following types of qualifications do you have?
• How many years experience in Resort Management do you have?