HOTEL MANAGER / GENERAL MANAGER (HEMISPHERE CORPORATION SDN BHD)

SEDC GLOBAL BUSINESS SERVICES SDN. BHD.; Kuching; On-site; MYR 90,000 - 130,000; Full time

Job summary

Hemisphere Corporation Sdn Bhd is seeking a Hotel Manager / General Manager to oversee daily hotel operations across all departments, ensuring service excellence, profitability, and adherence to brand standards.

You will lead department heads, monitor guest satisfaction, manage budgets, and drive revenue initiatives while maintaining safety and regulatory compliance. A Bachelor's degree in Hospitality Management and 8+ years of hotel leadership experience are required.

Qualifications

• Bachelor's degree in Hospitality Management required.
• 8+ years' hotel management experience with proven capability in operations, financial management, guest service, team leadership and compliance.
• Strong operational and financial management skills.
• Proven ability to lead multi-department hotel teams, deliver profitability, improve guest satisfaction, manage budgets and represent the hotel professionally with owners, management company representatives, authorities and tourism partners

Responsibilities

• Manage day-to-day hotel operations across all departments to ensure service efficiency, guest satisfaction, financial discipline, safety compliance and consistent delivery of Hemisphere Corporation Sdn Bhd's hospitality standards
• Lead departmental heads in achieving operational objectives
• Monitor guest satisfaction and service quality
• Ensure compliance with brand standards
• Manage operating budgets and departmental costs
• Develop operational improvement initiatives
• Maintain safety, security and regulatory compliance
• Support revenue-generation initiatives by working with sales, marketing and revenue teams to improve occupancy, average rate, guest spend, event opportunities and local market performance
• Develop and coach management teams
• Prepare operational reports for Hemisphere Management

Skills

Hotel management

Leadership

Financial management

Education

Bachelor's degree in Hospitality Management

Job description

HOTEL MANAGER / GENERAL MANAGER (HEMISPHERE CORPORATION SDN BHD)

To oversee the daily operations of the hotel by ensuring efficient departmental performance, excellent guest service, profitability, regulatory compliance, safety, brand-standard delivery and continuous operational improvement in line with Hemisphere Corporation Sdn Bhd's hospitality standards.

Key responsibilities / Descriptions :

Manage day-to-day hotel operations across all departments to ensure service efficiency, guest satisfaction, financial discipline, safety compliance and consistent delivery of Hemisphere Corporation Sdn Bhd's hospitality standards

Lead departmental heads in achieving operational objectives

Monitor guest satisfaction and service quality

Ensure compliance with brand standards

Manage operating budgets and departmental costs

Develop operational improvement initiatives

Maintain safety, security and regulatory compliance

Support revenue-generation initiatives by working with sales, marketing and revenue teams to improve occupancy, average rate, guest spend, event opportunities and local market performance

Develop and coach management teams

Prepare operational reports for Hemisphere Management

Requirements / Qualifications:

Bachelor's degree in Hospitality Management

Minimum 8 years' hotel management experience, preferably in a full-service hotel environment, with proven capability in operations, financial management, guest service, team leadership and compliance

Strong operational and financial management skills

Proven ability to lead multi-department hotel teams, deliver profitability, improve guest satisfaction, manage budgets and represent the hotel professionally with owners, management company representatives, authorities and tourism partners