Resort/Hotel Manager

Jobstreet Malaysia; Perak; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Health and wellness benefits

Professional development opportunities

Staff discount on facilities

Job summary

MSI Academy SDN BHD is seeking a seasoned Resort/Hotel Manager to helm operations at our Lumut, Perak and Kota Tinggi properties. You will lead all daily activities, optimize revenue, and ensure outstanding guest experiences across front and back-of-house functions.

The role requires 5+ years in hospitality management, strong financial oversight, and a proven track record of staff leadership. English fluency is essential; additional languages are a plus.

Qualifications

• Minimum 5 years of management experience in hospitality, preferably resort/hotel.
• Proven track record of leading large teams and delivering operational excellence.
• Strong financial acumen with budgeting, revenue management and cost control.
• Excellent communication and interpersonal skills to lead and motivate staff.
• Exceptional customer service mindset focused on guest satisfaction.
• Knowledge of hospitality management systems and software applications.
• Ability to work flexible hours including evenings, weekends and holidays.
• Strong problem-solving skills and sound decision-making under pressure.
• Certification in hospitality management is advantageous.
• Fluency in English is essential; additional languages are a plus.

Responsibilities

• Oversee all daily operational activities of the resort or hotel, front-of-house and back-of-house.
• Supervise staff across departments, ensuring high performance and development.
• Monitor and maintain guest service and facility quality standards.
• Develop strategies to enhance guest satisfaction and loyalty.
• Manage budgets, financial performance and revenue optimisation for the property.
• Ensure compliance with health, safety and regulatory requirements.
• Build relationships with clients, partners and stakeholders.
• Handle guest complaints professionally and promptly.
• Coordinate marketing initiatives to boost occupancy and revenue.
• Regularly inspect facilities and equipment to maintain standards.

Skills

Hospitality management

Staff leadership

Budgeting & revenue management

Customer service

Hospitality software

Multilingual

Flexible hours

Problem-solving

English fluency

Education

Hospitality management qualification

Tools

Hospitality management software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an experienced Resort/Hotel Manager to join in Lumut, Perak & Kota Tinggi, Johor. This is a full-time position that offers a unique opportunity to lead and oversee all operational aspects of a hospitality establishment. As Resort/Hotel Manager, you will be responsible for ensuring exceptional guest experiences, maintaining high standards of service, and driving the financial performance of the property. This role is pivotal in creating a welcoming environment whilst managing staff, operations, and business objectives effectively.

Key responsibilities

• Oversee all daily operational activities of the resort or hotel, including front-of-house and back-of-house operations
• Manage and supervise staff across all departments, ensuring high levels of performance, training and professional development
• Monitor and maintain quality standards across all guest-facing services and facilities
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage budgets, financial performance and revenue optimisation for the property
• Ensure compliance with health, safety and regulatory requirements
• Build and maintain relationships with key clients, partners and stakeholders
• Handle guest complaints and concerns with professionalism and promptness
• Coordinate marketing initiatives and promotional activities to increase occupancy and revenue
• Conduct regular inspections of facilities and equipment to ensure maintenance standards are met

What we're looking for

• Minimum 5 years of management experience in the hospitality industry, preferably in a resort or hotel environment
• Proven track record of successfully managing large teams and delivering operational excellence
• Strong financial acumen with experience in budgeting, revenue management and cost control
• Excellent communication and interpersonal skills with the ability to lead and motivate staff
• Exceptional customer service mindset and commitment to guest satisfaction
• Knowledge of hospitality management systems and software applications
• Ability to work flexible hours, including evenings, weekends and public holidays as required
• Problem-solving skills and the ability to make sound decisions under pressure
• Recognised hospitality management qualification or relevant certification is advantageous
• Fluency in English is essential; additional languages are a plus

What we offer

• Competitive salary package commensurate with experience and qualifications
• Opportunities for professional development and career progression within the hospitality sector
• Comprehensive benefits including health and wellness support
• Collaborative and dynamic work environment where your leadership will be valued
• Access to industry training and development programmes
• Staff discount on resort or hotel facilities and services
• Supportive management team committed to your success in the role

About us

MSI Academy SDN BHD is a forward-thinking hospitality organisation committed to delivering outstanding experiences to our guests. We pride ourselves on maintaining the highest standards of service excellence, innovation and professionalism across all our properties. Our team is dedicated to creating memorable experiences and building lasting relationships with our guests and partners. We believe in investing in our people and fostering a culture of continuous improvement and excellence within the hospitality and tourism industry.