Reservations Assistant - Hyatt Place Kuala Lumpur, Bukit Jalil

Hyatt Place Kuala Lumpur Bukit Jalil; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Hyatt Place Kuala Lumpur Bukit Jalil is seeking a Reservations Assistant to join our team. You will handle phone, email, and in-person enquiries, manage bookings, and ensure precise entry into the system while supporting revenue optimization.

The role requires meticulous administration, strong communication, and the ability to coordinate corporate events and catering requirements. A professional, guest-centric approach is essential to uphold Hyatt standards.

Qualifications

• Customer service experience is preferred.
• Strong communication and interpersonal skills.
• Good administrative and organizational abilities.

Responsibilities

• Deal with telephone, email, internet and in-person enquiries in a professional manner.
• Ensure reservations are recorded with full and clear information in the system.
• Maximise revenue by converting enquiries and upselling venue services.
• Prepare and review daily reservations reports from OPERA and Hyatt Reserve systems.

Skills

Customer Service

Communication

Multitasking

Tools

OPERA system

Hyatt Reserve

Job description

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool

We are currently looking for a Reservations Assistant to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.

Responsibilities:

Administration

To assist in the duties of the Reservation Assistant, maximising bookings by delivery a delightful yet efficient booking service.

Be meticulous at administration ensuring that every detail of a customer’s booking has been accurately recorded following established procedures.

Reservation

• To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.
• To ensure that all reservations are recorded following established procedures with full and clear information and that they are accurately and promptly onto the system.
• To maximize revenue by converting enquiries, recognising business prospects and opportunities to upsell venue services.To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
• To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.
• To create and/or extract daily reservations reports from OPERA and Hyatt Reserve systems regularly or upon request for all respective departments.

Operational

• To answer incoming calls and places outgoing calls according to Hyatt telephone standards, procedure and etiquette.
• Always be polite and courteous while answering calls.
• To ensure that information provided to callers is precise and within the boundaries set by the hotel.
• To observe standards and procedures and carry out any reasonable request made by Revenue Management Manager and Reservation Lead Host.
• To receive guest messages and deliver the same to the guest.

Other Duties

• Ensures high standards of personal presentation and grooming.
• Exercises responsible supervisory behaviour at all times and positively representing the hotel management team and Hyatt Hotel Corporation.
• Responds to changes in the Reservations function as dictated by the industry, company and hotel.
• Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.