Reservations Agent - Hyatt Regency Kuala Lumpur at KL Midtown

Hyatt Regency; Kuala Lumpur; On-site; MYR 36,000 - 52,000; Full time

Job summary

Hyatt Regency Kuala Lumpur at KL Midtown is seeking a reservations specialist to handle guest inquiries, booking requests, and reservation modifications while ensuring a smooth experience and contributing to guest satisfaction.

The role requires a diploma or degree in Hospitality Management and at least 2-3 years in hotel reservations, including supervisory exposure, with strong communication and leadership abilities, and knowledge of Opera PMS or similar systems.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2-3 years of experience in hotel reservations, with at least 1 year in a supervisory role.
• Strong knowledge of hotel PMS (e.g., Opera or similar).
• Excellent communication, interpersonal, and leadership skills.

Responsibilities

• Handle all guest inquiries, booking requests, and reservation modifications efficiently and courteously.
• Contribute to guest satisfaction and maximize room sales.

Skills

Communication

Interpersonal skills

Leadership

Education

Diploma or degree in Hospitality Management

Tools

Opera PMS

Job description

Organization- Hyatt Regency Kuala Lumpur at KL Midtown

Summary

You will be responsible for handling all guest inquiries, booking requests, and reservation modifications efficiently and courteously. This role ensures a smooth reservation experience while maximizing room sales and contributing to guest satisfaction.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2-3 years of experience in hotel reservations, with at least 1 year in a supervisory role.
• Strong knowledge of hotel PMS (e.g., Opera or similar).
• Excellent communication, interpersonal, and leadership skills.
• High attention to detail and organizational ability.
• Strong problem-solving and customer service skills.
• Proficiency in English and other languages (optional but an advantage).