Hotel Reservation Officer

Lu Ma Services Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Jora Malaysia is seeking a reservations agent to manage room bookings and guest inquiries in Malaysia. You will handle reservations from multiple channels, check availability and rates, and update the PMS to ensure accuracy.

Responsibilities include coordinating with Front Office, Housekeeping, and Sales, handling changes and cancellations, and recording special requests. The role requires attention to detail and strong communication skills in a fast‑paced hotel environment.

Qualifications

• Experience in hotel reservations
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Organized, proactive and able to multi‑task
• Proficient with hotel PMS (preferred) and reservation systems

Responsibilities

• Receive and process room reservations by phone, email, website, travel agents, and booking platforms
• Check room availability, rates, and room type
• Assign and update reservations in the hotel's PMS
• Handle cancellations, amendments, no‑shows, and changes to arrival/departure dates
• Explain hotel facilities, room types, rates, policies, and terms to guests
• Record special requests such as airport transfers, extra beds, late check‑in
• Coordinate with Front Office, Housekeeping, Sales, and Maintenance to ensure reservations are properly managed
• Monitor occupancy and room availability to avoid overbooking
• Maintain accurate guest records and reservation documentation
• Respond professionally to guest inquiries and resolve reservation‑related problems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Receive and process room reservations by phone, email, website, travel agents, and booking platforms

Check room availability, rates, and room type

Assign and update reservations in the hotel's Property Management System (PMS)

Handle cancellations, amendments, no-shows, and changes to arrival/departure dates

Explain hotel facilities, room types, rates, policies, and terms to guests

Record special requests such as airport transfers, extra beds, late check-in

Coordinate with Front Office, Housekeeping, Sales, and Maintenance to ensure reservations are properly managed

Monitor occupancy and room availability to avoid overbooking

Maintain accurate guest records and reservation documentation

Respond professionally to guest inquiries and resolve reservation-related problems