Reservation Executive

Holma Management Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Holma Management Sdn Bhd in Kuala Lumpur seeks a Reservations Executive to manage guest inquiries online and by phone, ensuring a smooth check-in and welcoming stay. The role focuses on attentive service and coordinating guest needs throughout their visit.

Responsibilities include assisting guests during their stay, supervising housekeeping, organizing maintenance with in-house technicians, and handling a variety of administrative and reporting tasks.

Qualifications

• Fluent in English and Mandarin.
• Fresh graduates (Diploma/Degree) and SPM leavers encouraged to apply.
• Positive attitude and pleasant personality with focus on customer service.
• Adaptable to change and able to find alternate solutions.
• Understanding of the difference between hospital and hospitality environments.

Responsibilities

• Attend to guests online and via phone inquiries.
• Assist guests from check-in and throughout their stay.
• Supervise cleaning and housekeeping in hotels.
• Organise maintenance tasks with in-house technicians.
• Perform administrative and reporting tasks.

Skills

English

Mandarin

Customer service

Communication

Adaptability

Problem solving

Education

Diploma/Degree

SPM

Job description

Required language(s): Fluent in spoken/written English and Mandarin (this is actually the only requirement because half of our guests come from China and the other half from around the world)

Fresh graduates (Diploma/Degree) and SPM leavers are encourage to apply.

Positive attitude and pleasant personality with focus on excellence in customer service.

Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.

Know the difference between working in hospital and hospitality.

Common sense, can walk straight with two eyes and two legs.

Attending to guests online and phone inquiries.

Assisting guest from check in and throughout their stay with us.

Cleaning and housekeeping supervising in hotels.

Organise maintenance tasks with in-house technicians.

All kind of administrative and reporting tasks.

You will learn everything from head to toe.

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