Customer serice cum event sales (chinese speaking)

Stellar Golden Hill; Puchong; On-site; MYR 36,000 - 58,000; Full time

Job summary

Stellar Golden Hill is seeking a guest relations and sales professional to handle enquiries and convert leads into confirmed bookings for rooms, events and packages. You will promote event packages, coordinate with operations, and maintain relationships with guests and corporate clients.

The role requires fluent Mandarin and English, with Bahasa Malaysia an advantage. Strong communication and a sales-driven attitude are essential for achieving monthly targets in a hospitality setting.

Qualifications

• Fluent in Mandarin and English; Bahasa Malaysia an advantage.
• Sales-driven with proactive follow-up to close deals.
• Strong communication, interpersonal and customer service skills.

Responsibilities

• Handle guest enquiries via WhatsApp, phone, social media and other channels in a professional manner.
• Assist guests with room bookings, package enquiries, reservations and pre-arrival arrangements.
• Promote and sell event packages, group bookings, birthdays, corporate retreats and other services.
• Follow up on sales enquiries, prepare quotations and convert enquiries into bookings.
• Coordinate with operations to ensure smooth event and group arrangements.
• Maintain relationships with guests, corporate clients, event organisers and travel agents.
• Handle guest feedback and service recovery professionally.
• Keep records of enquiries, leads, quotations, bookings and follow-ups.
• Achieve monthly sales targets and contribute to revenue growth.

Skills

Customer service

Sales

Multitask

Organised

Job description

• Handle guest enquiries via WhatsApp, phone calls, social media and other communication channels in a professional and friendly manner.
• Assist guests with room bookings, package enquiries, reservations and pre-arrival arrangements.
• Promote and sell event packages, group bookings, birthday celebrations, corporate retreats, private gatherings and other event-related services.
• Follow up on sales enquiries, prepare quotations, communicate package details and convert enquiries into confirmed bookings.
• Coordinate with the operations team to ensure smooth arrangements for events, group stays and special guest requests.
• Maintain good relationships with guests, corporate clients, event organisers and travel agents.
• Handle guest feedback, complaints and service recovery professionally.
• Keep accurate records of enquiries, sales leads, quotations, bookings and follow-up activities.
• Achieve monthly sales targets and contribute to the property's overall booking and revenue growth.

Job Responsibilities

• Handle guest enquiries via WhatsApp, phone calls, social media and other communication channels in a professional and friendly manner.
• Assist guests with room bookings, package enquiries, reservations and pre-arrival arrangements.
• Promote and sell event packages, group bookings, birthday celebrations, corporate retreats, private gatherings and other event-related services.
• Follow up on sales enquiries, prepare quotations, communicate package details and convert enquiries into confirmed bookings.
• Coordinate with the operations team to ensure smooth arrangements for events, group stays and special guest requests.
• Maintain good relationships with guests, corporate clients, event organisers and travel agents.
• Handle guest feedback, complaints and service recovery professionally.
• Keep accurate records of enquiries, sales leads, quotations, bookings and follow-up activities.
• Achieve monthly sales targets and contribute to the property's overall booking and revenue growth.

Job Requirements

• Able to communicate fluently in Mandarin and English; proficiency in Bahasa Malaysia is an advantage.
• Strong communication, interpersonal and customer service skills.
• Sales-driven, proactive and confident in following up with customers to close deals.
• Organised, responsible and able to multitask in a fast-paced hospitality environment.
• Comfortable handling customer enquiries, preparing quotations and coordinating with different departments.
• Experience in hospitality, hotel reservations, event sales or customer service is an advantage.