Renewals & Revenue Growth Specialist

Esri Malaysia; Shah Alam; On-site; MYR 90,000 - 140,000; Full time

Job summary

Esri Malaysia is seeking a Renewal Sales Specialist to own a portfolio of software subscriptions and maintenance renewals, driving renewal conversations, pricing discussions, and contract renewals with existing customers.

You will play a critical role in maximising recurring revenue and long-term customer success, working with cross-functional teams to mitigate churn and uncover expansion opportunities across GIS solutions.

Qualifications

• Experience managing software subscriptions, SaaS renewals, maintenance (Licensing), or recurring revenue portfolios.
• Strong understanding of recurring revenue business models, customer retention, and revenue growth strategies.
• Experience leading customer-facing commercial discussions, pricing conversations, and contract renewals.
• Proven ability to influence renewal outcomes and retain customers in a competitive market.
• Experience identifying and converting upsell, cross-sell, or expansion opportunities.

Responsibilities

• Own and manage a portfolio of software subscription, maintenance, and recurring revenue renewals.
• Proactively engage customers face-to-face well ahead of renewal dates to understand priorities and risks.
• Lead renewal planning, pricing discussions, and contract renewals.
• Build and maintain relationships with customer stakeholders and decision-makers.
• Identify renewal risks and mitigate to improve retention.
• Develop strategies to maximise renewal rates and recurring revenue.
• Partner with Customer Success, Sales, Solution Engineers, Finance and Legal to ensure renewal success.
• Identify upsell, cross-sell, and expansion opportunities across software and GIS solutions.
• Accurately forecast renewal pipelines and provide visibility of upcoming revenue.
• Support strategic accounts through complex renewal and commercial discussions.
• Contribute to renewal process improvements and engagement strategies.

Skills

Renewals

SaaS renewals

Customer success

Negotiation

Forecasting

Stakeholder management

Job description

Esri Malaysia is seeking a Renewal Sales Specialist to own a portfolio of software subscriptions and maintenance renewals, driving renewal conversations, pricing discussions, and contract renewals with existing customers.

You will play a critical role in maximising recurring revenue and long-term customer success, working with cross-functional teams to mitigate churn and uncover expansion opportunities across GIS solutions.