Renewal Sales Specialist

Esri Malaysia; Shah Alam; On-site; MYR 90,000 - 140,000; Full time

Job summary

Esri Malaysia is seeking a Renewal Sales Specialist to own a portfolio of software subscriptions and maintenance renewals, driving renewal conversations, pricing discussions, and contract renewals with existing customers.

You will play a critical role in maximising recurring revenue and long-term customer success, working with cross-functional teams to mitigate churn and uncover expansion opportunities across GIS solutions.

Qualifications

• Experience managing software subscriptions, SaaS renewals, maintenance (Licensing), or recurring revenue portfolios.
• Strong understanding of recurring revenue business models, customer retention, and revenue growth strategies.
• Experience leading customer-facing commercial discussions, pricing conversations, and contract renewals.
• Proven ability to influence renewal outcomes and retain customers in a competitive market.
• Experience identifying and converting upsell, cross-sell, or expansion opportunities.

Responsibilities

• Own and manage a portfolio of software subscription, maintenance, and recurring revenue renewals.
• Proactively engage customers face-to-face well ahead of renewal dates to understand priorities and risks.
• Lead renewal planning, pricing discussions, and contract renewals.
• Build and maintain relationships with customer stakeholders and decision-makers.
• Identify renewal risks and mitigate to improve retention.
• Develop strategies to maximise renewal rates and recurring revenue.
• Partner with Customer Success, Sales, Solution Engineers, Finance and Legal to ensure renewal success.
• Identify upsell, cross-sell, and expansion opportunities across software and GIS solutions.
• Accurately forecast renewal pipelines and provide visibility of upcoming revenue.
• Support strategic accounts through complex renewal and commercial discussions.
• Contribute to renewal process improvements and engagement strategies.

Skills

Renewals

SaaS renewals

Customer success

Negotiation

Forecasting

Stakeholder management

Job description

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Malaysia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

• The most powerful GIS technology and solutions.
• Driven, talented, and passionately curious people.

Here we connect them, and that's how we achieve incredible things for communities, economies, and for your career.

About the Role

As our Renewal Sales Specialist, you will own a portfolio of existing customers and be responsible for protecting and growing recurring software revenue across Esri's GIS and location intelligence solutions. You'll work directly with customers to understand their business needs, drive renewal conversations, manage commercial discussions, reduce churn, and identify opportunities to expand our relationships.

You will play a critical role in helping customers maximise the value of their ArcGIS investment while ensuring strong renewal outcomes, predictable recurring revenue, and long-term customer success.

This is a customer-facing sales role

that sits at the intersection of Customer Success, Sales, and Account Management.

In this role, you will:

• Own and manage a portfolio of software subscription, maintenance, and recurring revenue renewals.
• Proactively engage customers face-to-face well ahead of renewal dates to understand business priorities, adoption levels, risks, and future requirements.
• Lead renewal planning, pricing discussions, commercial negotiations, and contract renewals.
• Build and maintain strong relationships with customer stakeholders and decision-makers.
• Identify and mitigate renewal risks to improve customer retention and reduce churn.
• Develop strategies to maximise renewal rates and recurring revenue performance.
• Partner closely with Customer Success Managers, Sales, Solution Engineers, Finance, and Legal teams to ensure successful renewal outcomes.
• Identify upsell, cross-sell, and expansion opportunities across software, services, enterprise agreements, and broader GIS solutions.
• Accurately forecast renewal pipelines and provide visibility of upcoming revenue outcomes.
• Support strategic and high-value accounts through complex renewal and commercial discussions.
• Contribute to the ongoing improvement of renewal processes, customer engagement strategies, and best practice frameworks.

About You - Applicants must be local Malaysian to be considered for this role.

You're a commercially minded professional who enjoys working with customers, solving business challenges, and driving revenue outcomes. You understand that successful renewals are about more than processing paperwork. They're about building relationships, demonstrating value, influencing stakeholders, and creating long-term customer partnerships.

You may currently be working in renewals, customer success, account management, subscription sales, or a similar customer-facing sales role within a SaaS or enterprise software environment.

You will bring:

• Experience managing software subscriptions, SaaS renewals, maintenance(Licensing), or recurring revenue portfolios.
• A strong understanding of recurring revenue business models, customer retention, and revenue growth strategies.
• Experience leading customer-facing commercial discussions, pricing conversations, and contract renewals.
• Proven ability to influence renewal outcomes and retain customers in a competitive market.
• Experience identifying and converting upsell, cross-sell, or expansion opportunities.
• Strong forecasting, pipeline management, and stakeholder management skills.
• Excellent communication, negotiation, and relationship-building capabilities.
• Experience working with enterprise customers and managing complex customer environments.
• A collaborative approach with the ability to work across sales, customer success, technical, and operational teams.
• Attitude and behaviour align with Esri Malaysia's core values.

Discover how our values shape our impact, your journey begins with one click here

No recruitment agencies please. We are managing this recruitment process internally and will not accept unsolicited CVs or candidate introductions from agencies.