Renewal Telesales

Mettler-Toledo International, Inc; Shah Alam; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Bonus 1.5 months

Global exposure

Career development

Medical benefits

Job summary

Mettler-Toledo International, Inc is seeking a proactive Telesales professional in Malaysia to generate sales over the phone and maintain strong customer relationships. You will close deals, answer inquiries, and support the sales team with accurate order processing.

The ideal candidate has proven telesales or customer service experience, strong English, and excellent communication skills. Familiarity with SAP is a plus, and resilience to rejection will help you exceed quotas in a

Qualifications

• Proven experience as telesales or other sales/customer service role.
• Proven track record of meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. SAP).
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent knowledge of English.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Preferably 1–2 years technical sales experience in manufacturing industry.

Responsibilities

• Contact existing customers to upsell / renew service contract.
• Answer questions about service offering of the company.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company’s reputation.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Skills

Telesales

Sales experience

Customer service

English

SAP

Tools

SAP

Job description

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities

We are looking for an enthusiastic Telesales to contribute in generating sales for our company. Candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective Telesales must be an excellent communicator and have superior people skills. They must be comfortable presenting services over the phone/online meeting as well as dealing with complaints and doubts.

Responsibilities

• Contact existing customers to upsell / renew service contract
• Answer questions about service offering of the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the \"extra mile\" to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

What You Need to Succeed

Requirements

• Proven experience as telesales or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. SAP)
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Preferably candidate with 1 or 2 years technical sales experience dealing with manufacturing industry customer base.

Our Offer to You

• 1.5 months contractual bonus
• Global exposure
• Career development
• Medical and dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links

1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html