Service Inside Sales

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

Mettler-Toledo International, Inc is seeking a Service Inside Sales professional in Malaysia to sell and promote service spare parts via phone, email, and other digital channels. You will support Field Service Sales Representatives, build relationships with predefined target accounts, and help meet sales targets through effective communication.

The role emphasizes service delivery, operational efficiency, and contributing to the company’s competitiveness in the market.

Qualifications

• Diploma or degree holder.
• Fresh graduate or with 1 year experience.
• Self-starter with a proactive approach.

Responsibilities

• Sell and promote service spare parts to customers via phone, email, and digital channels.
• Support Field Service Sales Representatives in target accounts and establish relationships.
• Record customer information and sales activity in the CRM system.
• Coordinate service quotations and follow up to win orders.
• Collaborate with internal teams to ensure customer satisfaction and service delivery excellence.

Skills

Interpersonal communication

Verbal and written communication

Teamwork

Organizational skills

Self/Planning management

Education

Diploma or degree holder

Tools

Salesforce CRM

SAP CRM

Excel

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Key Purpose of the Role: The Service Inside Sales is responsible for selling and promoting our service spare part to potential customers via phone, email, and/or other digital channels. They are also responsible for supporting the Field Service Sales Representatives in establishing relationships with predefined target accounts. The successful candidate has excellent communication skills, is able to build rapport with customers quickly, and meets or exceeds sales targets. To enhance service delivery, improve operational efficiency, and ultimately contribute to the organization's overall performance and competitiveness in the market.

Key Responsibilities:

1. Technical Support

• Responsible for Svc/Spare part quotation generation thru campaign run from service sales team and follow up to win order
• Provide support on enquiries related to service order.
• Schedule appointment for service sales team.
• Respond promptly and professionally to inbound inquiries and leads.
• Build rapport and establish a relationship with customers through active listening and effective communication.
• Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET.
• Accurately record customer information and sales activity in the CRM system.
• Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET
• Collaborate with internal teams to ensure customer satisfaction and service delivery excellence. Focus on the collaboration with Service Filed Sales Representative to help them penetrating their accounts.
• Adhere to company policies, procedures, and ethical standards.
• Responsible to fill up customer - vendor form, code of conduct and form related matter.
• Continuously improve sales skills and product knowledge through training and professional development.
• Assist on Customer Portal registration, renew and upkeep customer portal.

What You Need to Succeed

1. Competencies:

• Good Interpersonal and Verbal/Written Communication skills
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Team player with a positive attitude and a customer-focused mindset.
• Strong organizational and multitasking skills with attention to detail.
• Self/Planning Management

2. Mandatory:

• Diploma or degree holder
• Fresh graduate/with 1 year experience
• Self-starter with a proactive approach

Preferred:

• Prior knowledge in handling Salesforce/SAP CRM platform
• Previous experience in inside sales role/ customer service/support role/ sales support role.
• Proficiency in Excel and data analysis.

Our Offer to You

• Career Development and Growth
• Work-Life Balance
• Company Culture and Environment
• If you are shortlisted, we will get in touch with you.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links

• 1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html