Lab Telesales

Mettler-Toledo International, Inc; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Career development

Skills development

Job summary

METTLER TOLEDO is seeking a results-driven telesales professional in Shah Alam, Malaysia. You will grow target accounts, qualify leads, and plan telesales call schedules while maintaining CRM records to ensure a strong pipeline.

You will act as a technical advisor, communicate regulatory requirements and applications, support marketing campaigns, and negotiate favorable outcomes with customers. A science degree with 1–2 years' telesales or customer service experience and excellent English are

Qualifications

• Degree in Science, preferably in Chemistry/Chemical Engineering, from a reputable university.
• 1–2 years' experience in telesales or other sales/customer service role.
• Instrumentation/Laboratory telesales and/or technical experience preferred.
• Able to network across all levels and work well in a fast paced environment.
• Independent with excellent communication and interpersonal skills.
• Self-motivated, result oriented and energetic with passion to succeed.
• Excellent command/highly proficient in spoken and written English.
• Sound business acumen in identifying potentials and devising solutions to needs.
• Other desired values include high quality standards, aggressiveness, agility and critical reasoning.

Responsibilities

• Grow target accounts and consistently build telesales accounts' pipelines.
• Qualifying telesales database and updating CRM system.
• Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules.
• Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.
• Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management.
• Effectively deliver high quality solutions to suspects, prospects and customers.
• Attune to market/competition movements and leverage the information to build market presence.
• Responsible for actively driving and growing telesales pipelines.
• Provide technology evaluation stage of the telesales process, working with the technical support team; be a competent key technical advisor and product advocate.
• Communicate regulatory compliance requirement and applications effectively.
• Conduct effective negotiation to secure a win-win agreement with customers.

Skills

Communication skills

Interpersonal skills

Networking across levels

Self-motivated

English proficiency

Result oriented

Energetic

Education

Degree in Science, Chemistry or Chemical Engineering

Tools

CRM software

Instrumentation experience

Job description

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities

Sales and Marketing

• Grow target accounts and consistently build telesales accounts' pipelines.


• Qualifying telesales database and updating CRM system.


• Establishing new telesales accounts by identifying potential customers; planning and organizing telesales call schedules.


• Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.


• Support Business Area Manager in execution of telesales marketing campaigns, leads generation and pipeline management.


• Effectively deliver high quality solutions to suspects, prospects and customers.


• Attune to market/competition movements and leverage the information to build market presence

Technical Advisory and Solution Advocate

• Responsible for actively driving and growing telesales pipelines.


• Provide technology evaluation stage of the telesales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT's products.


• Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields.


• Conduct effective negotiation to secure a win-win agreement with customers

Service Standards and Customer Relationship Management

• Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment.


• Prepare cost estimation with related customer documents.


• Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements.


• Maintaining records of customer communication and telesales activity in our CRM system.

What You Need to Succeed

Mandatory

• Degree in Science preferable in Chemistry/Chemical Engineering or related field from a reputable University


• Proven with at least 1-2 years' experience as telesales or other sales/customer service role


• Instrumentation/Laboratory telesales and/or technical experience would be preferred


• Able to network across all levels and work well in a fast paced environment


• Independent with excellent communication and interpersonal skills


• Self-motivated, result oriented and energetic with passion to succeed


• Excellent command/highly proficient in spoken and written English


• Sound business acumen particularly in identifying potentials and devising solutions to need


• Other desired values includes a high quality of standard, aggressiveness, agility and critical reasoning

Our Offer to You

• Career development


• Skills development

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links

1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html